I wouldn't say they might need to up their pay, they definitely need to do so. You generally get what you pay for, and I think that's a primary reason why Kwik Star customer service blows Casey's away. That, plus the fact there are several Kwik Star staff on duty each shift compared to only 1-3 Casey's staff.
What’s going at Casey’s?
- Thread starter cycloneML
- Start date
Trash cans at the pump are always full, windshield wash at the pumps are almost always empty when you need to clean your windshield, no receipt paper after you pump your gas and need a receipt for expenses, bathrooms are disgusting and no paper towels and trash is full. I live in Waukee and it's really dropped of and I travel a lot and try to use them since they are an Iowa based company and they are almost all this way. Disappointed in their new leadership they brought in!
Kwik Star employees are psychotic robots, I hate going there even though I think they have decent products. Casey's depend highly on the area they are in for quality of service. Nice are, nice Casey's.
It's funny the customer service training these different companies provide.
Chick-fil-A: "My pleasure"
Kwik Star: "See you next time"
McDonalds: "Welcome back to McDonalds. May I take your order."
Casey's: "Next."
Stock is up 20.5% this year when the market is in recession. Don't expect changes
Our dog loves their ice cream and my wife would get it for him almost weekly and it's been broke at the University store in Waukee for 3 weeks at least with an out of order sign on it. My wife asked the manager who was on duty a few weeks ago when they thought it would be fixed and he said it's not broke and the employees are to lazy to clean and fill it so it was easier to put the sign up because he can't do everything. Another thing is employees will prop their phones up against the cash register drawer and text while they are ringing you up and wear their air buds listening to music.
I think the Kwik Stars are nice, but I wonder how they're able to pay their overhead. The places are huge, and the inventory has to be significantly more than Casey's. If they have more employees at higher wages, that's more expense. I hope they have guys with sharp pencils figuring all that out. I don't have any complaints about our local Casey's other than their card readers weren't working at the pumps for a while.
I'm sure that's consistent across a good portion of the food industry.
I worked at a pizza place. You don't want to know....
I suspect one doesn't have to pass a drug test to work at Casey's which makes for more interesting employees.
You get Next at Casey’s ?
here they cough and hack up a lung then wipe theirs nose and give the change.
They're required to say 'thanks for stopping in, see you next time, etc and just to be in your face friendly.
This is the problem. The availability and quality are so different from store to store. The two closest to me about a mile apart are wildly different. One always has fresh pizza and doesnt skimp on everything, the other one always has a slice or two thats been sitting there for an hour.
