I wouldn't say they might need to up their pay, they definitely need to do so. You generally get what you pay for, and I think that's a primary reason why Kwik Star customer service blows Casey's away. That, plus the fact there are several Kwik Star staff on duty each shift compared to only 1-3 Casey's staff.It depends on the people who work there. Many of the small town Casey’s are pretty good, probably because there aren’t as many job options. In larger areas it seems like they are often times scraping the bottom of the barrel for employees. Might have to up there pay/incentives.