Casey’s is a great example of a company that grew so fast that it forgot what made it great in the first place. With the rapid territorial expansion, quality seems to be sacrificed with so many things broken, lack of customer service, and a logo that isn’t nostalgic for the customers that grew up with a Casey’s in their hometown.
HyVee is on a similar path I’m afraid.
You nailed it.
I love Casey’s, it’s nostalgic for me and sort of a piece of home since I don’t live in Iowa anymore. For years, when I drive back home from Texas, I have always made it a point to stop and get my gas and get Casey’s pizza- it’s almost a ritual. Even my kids now ask when we’re getting Casey’s pizza when we hit the road.
Years ago, there weren’t many Casey’s south of KC, now I can find them as far south as OKC. Casey’s expanded really fast and I think it hurt them. When I travel- it’s now hit and miss: sometimes it’s the ‘old’Casey’s: clean store, attentive workers, hot pizza ready to go. Other times, it’s a dumpster fire: no pizza, dirty restrooms, workers disengaged. I usually just blow it off, but I’ve noticed.
On a side note, I have a 18 year-old nephew that works at a Quick Star in DM- kid is making almost $20/hr and he loves it. Works his tail off and he’s making good money for a guy his age.