I think that is a correct assessment of about 80-90% of my problem with it! And bless them, but almost everyone says that theirs is great, and it very very rarely is. They overdo the toppings almost every single time.
I 100% agree on mac and cheese. I'm not quite as smart about not ordering it, however - if I see it listed with the crumb topping and I'm really in the mood for it, I can usually get suckered in by it. It's almost always not good. It's usually one-note - it needs a hint of interest in it, like some gouda or some feta or something unique to give it some complexity.
Fast food mac and cheese is a joke, in particular - my daughter loves Noodles and Company's mac and cheese, but it appears to literally just be noodles with shredded cheese on top? No bechamel of any sort? Panera's is legit delicious, however (even if not complex).
Panera’s Mac n cheese is the bomb. there is no other comparable Mac n cheese out there