IKEA
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We live in a nation of Karens now, It'd take about three months to catch every one he mentioned...
Rewarding what and rewarding how?
As someone that worked in retail for 12 years this is what I felt like most days when I went home.
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The HyVee employee behavior. I know there's some Karen's in the world, but there's also a good number of crappy retail workers. Speaking on someone who's been on both sides.
I just had an epiphany. These encounters are most likely Karens interacting with their future selves, they just don't realize it.
My number one was when people would call in, but before they asked me their simple question. I had to first learn their name, where they were calling from, and the reason they needed to know the price of X, it usually involved how their daughter got screwed over by someone else... Ok the price of motor oil is 35.21 a case. Thanks
As we are discussing this, the people asking for assistance, or clarification on a product's availability are being blanket labeled Karen's and HyVee employees too good to provide even passable customer service are seen as being in the right.
The 'reward' is that it is tolerated or even applauded.
But you didn't even hear the discourse that led to him calling her out. I'm going to guess she was not politely asking where the kale was.
There are plenty of scenarios where it is reasonable to ask to speak to a manager. There are also many where someone is getting too big for their britches and needs a little humility.
Don't take it so seriously.
The greatest thing for retail is the development of apps for stores. Walmart, for example, has a fantastic app that will tell you exactly where a product is in their store. Never have to go find anyone ever again to ask where an item is. Sam's Club also has a fantastic app that I can just scan my own **** and pay online and leave. Let's just get rid of these sales jobs all together and just let me do it myself. No more need for frustrating interactions on either side.
Then the customer service people just have to deal with Nanna who doesn't know what an app is
I'm not serious, I just don't always side w/ the employee. I was in plenty of side stations with waiters complaining about their tables and I worked with enough people to see that the same people always had horrible tables, while others always seemed to get great tips and work their ass off.
Yes Karens exist, but so do crap workers.
Of course there are plenty of s****y employees in retail, food service (all sectors, actually). But I think everyone should have to work in retail or restaurant industry (or both) for six months to a year, at some point -- can't truly be "required," but urged to do so.
I didn't have a job of that sort until post-college but it was an eye-opener. Especially the food-service ... altered my perspective as a patron.
I didn't have a job of that sort until post-college but it was an eye-opener. Especially the food-service ... altered my perspective as a patron.
So, it would be best to know the entire situations before judging anyone, right?
And you did sound like you were taking it seriously.
The thread is talking about how horrible customers are in a humorous manner and I'm bringing up the other end of the encounter to show that it's not always the customer being a jerk.
I guess I'm not 'joking around' I'm having a discussion, but I'm not angry or upset.
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