We live in a nation of Karens now, It'd take about three months to catch every one he mentioned...Anyone who has spent years in a customer-facing role knows exactly what this guy is talking about.
100%. I think a fielded a version of every one of these when I was a kid. My favorite is the unanswerable statement... These days it's "It said on the website that it was in the store"... as if A) it couldn't have sold out between now and then, B) no errors ever occur, or C) the staff is hiding it from you?
Anyone who has ever worked a minute in retail will appreciate this video.
I had an old co-worker at Hy-Vee when I was in high school reply with the "can I talk to your mother" line when he was asked to go get a manager. I had to walk away so I didn't laugh in front of the customer. The lady walked out, and thankfully for my co-worker, never complained.
Rewarding what and rewarding how?Why are we rewarding this though?
The HyVee employee behavior. I know there's some Karen's in the world, but there's also a good number of crappy retail workers. Speaking on someone who's been on both sides.Rewarding what and rewarding how?
I don't see a reward, Dave. What am I missing?The HyVee employee behavior. I know there's some Karen's in the world, but there's also a good number of crappy retail workers. Speaking on someone who's been on both sides.
I don't see a reward, Dave. What am I missing?
As we are discussing this, the people asking for assistance, or clarification on a product's availability are being blanket labeled Karen's and HyVee employees too good to provide even passable customer service are seen as being in the right.
The 'reward' is that it is tolerated or even applauded.
The greatest thing for retail is the development of apps for stores. Walmart, for example, has a fantastic app that will tell you exactly where a product is in their store. Never have to go find anyone ever again to ask where an item is. Sam's Club also has a fantastic app that I can just scan my own **** and pay online and leave. Let's just get rid of these sales jobs all together and just let me do it myself. No more need for frustrating interactions on either side.
But you didn't even hear the discourse that led to him calling her out. I'm going to guess she was not politely asking where the kale was.
There are plenty of scenarios where it is reasonable to ask to speak to a manager. There are also many where someone is getting too big for their britches and needs a little humility.
Don't take it so seriously.
I'm not serious, I just don't always side w/ the employee. I was in plenty of side stations with waiters complaining about their tables and I worked with enough people to see that the same people always had horrible tables, while others always seemed to get great tips and work their ass off.
Yes Karens exist, but so do crap workers.
So, it would be best to know the entire situations before judging anyone, right?
And you did sound like you were taking it seriously.