Computer Help!!

[4429 mcc]

My Norton Anti-virus has detected a virus but cant remove it. Need some help on how to remove this thing...the virus is call infostealer.gampass

I've disabled the system restore (thats what the symantic site suggested) but really looking for some insight on how to remove if could help that'd be great.

 

[wxman1]

I'm no IT person they will find this thread eventually but your first mistake was using Norton.

 

[wxman1]

Okay I will stop being a jerk here is a link to their website. The good news is you have already done the first step. Have you don the rest?

Infostealer.Gampass Removal - Removing Help | Symantec

 

[Cyberclone]

My Norton Anti-virus has detected a virus but cant remove it. Need some help on how to remove this thing...the virus is call infostealer.gampass

I've disabled the system restore (thats what the symantic site suggested) but really looking for some insight on how to remove if could help that'd be great.

Thats a good start, now run a full system scan. Should clean most of it up.

Might I recommend also running a free program called Malwarebytes. I seems to do a very good job cleaning alot of this stuff up.

Malwarebytes' Anti-Malware - Reviews and free Malwarebytes' Anti-Malware downloads at Download.com

 

[DareDevil]

One of the reason it couldn't remove the virus is because it may be running, usually you can go to task manger and locate the .exe file and end it, and then try to delete the file; however some virus are sneaky and as soon as you end the process it starts right back up again...

 

[4429 mcc]

What anti-virus do you suggest? I've had the same norton system for 4 or 5 years and this is the first virus I've ever had.

Thanks for the input

 

[CYdTracked]

I'm no IT person they will find this thread eventually but your first mistake was using Norton.

I will disagree with this and I am an IT person. I use AVG on my laptop which I hardly ever use but the main PC in my house is running Norton 2009 and over the years has saved my butt from having to reinstall my OS probably. You just have to set it up right so it's not a hog and completely anal with everything you do but once you have it setup just right at least me personally I think it's fine and probably more up to date and effective with virus detection and removal than some of the free ones out there.

 

[TykeClone]

One of the reason it couldn't remove the virus is because it may be running, usually you can go to task manger and locate the .exe file and end it, and then try to delete the file; however some virus are sneaky and as soon as you end the process it starts right back up again...

Booting into safe mode and running the scans and deleting the files can usually get around that behaviour.

 

[DolphLundgren]

 

[4429 mcc]

Bump-for the daytimers

 

[bos]

Run spybot and adaware to see what they will find. Norton isnt perfect but its not horrible either. Usually Norton will grab a certain file that it deems to be a problem but not clear out other roots of the file so it will keep reappearing. Try those spyware removal products I mentioned and see what happens.

 

[mustangwinner97]

Download FREE antivirus software - avast! Home Edition

...works well for me

 

[bos]

Downloading more antivirus apps wont help. This is a peice of spyware that has already spread. There are probably registry entries now that antivirus wont pick up. 4429, when you have run the antispyware apps and removed what they find, PM me. Ill walk you through some registry removal steps.

 

[4429 mcc]

Downloading more antivirus apps wont help. This is a peice of spyware that has already spread. There are probably registry entries now that antivirus wont pick up. 4429, when you have run the antispyware apps and removed what they find, PM me. Ill walk you through some registry removal steps.

Thanks

 

[cyfanatic]

Download FREE antivirus software - avast! Home Edition

...works well for me

I agree with that! Love avast!

 

[jumbopackage]

Malwarebytes Anti Malware, Spybot Search and Destroy, Combofix and SDFix, as well as an AVG scan should clean most anything you've got up.

I usually start with a hijackthis log, and work from there. If there appears to be something particularly nasty, extract SDFix to the systemroot drive (usually C, reboot into safe mode, run SDFix, reboot, run combofix, reboot, run a full MBAM scan, reboot and run it again and see if anything re-appears, reboot and run spybot S&D, reboot and run AVG full scan.

That generally gets rid of everything "naughty".

I run no antivirus on any of my machines, though, and the last time I bothered to run a scan with MBAM and Spybot, it found nothing.

Enable automatic updates through MS, don't use IE, and don't download/install suspect applications, and you've got nothing to worry about, for the most part. At least nothing that will be fixed by using Norton.

IMO, almost all of the "for pay" antiviruses are pretty much a waste of money. The only one I'd probably really pay for is F-Secure.

 

[4429 mcc]

Help me out here, why is mozilla firefox better than IE. I have that browser on my pc but explaining to the wife why to use it is difficult

 

[isucyfan]

Help me out here, why is mozilla firefox better than IE. I have that browser on my pc but explaining to the wife why to use it is difficult

In my experience, it is much faster than IE, and you can almost infinitely extend it's functionality with add-ons.

 

[Cyclonepride]

I agree with that! Love avast!

Our IT guy put this on all of our computers and recommended it for home use too. No problems at all with any of ours in the last year.

 

[bos]

Firefox wont protect a user from clicking yes when a "free" app installs bogus crap. Starts with the user. Firefox is a preference and not an end all solution, just remember that. I use both IE and firefox and love things about both.