Just had to do a corrective action on an employee. Actually feel bad about it (is this what having feelings is like?! Am I getting soft?!)
He’s a genuinely good person and really cares about the kids that come in, but it’s one of those situations where, because he did a good job, the business tripled, and now it’s so much that I think it just overwhelms him above his ability.
If he did a good job and then due to the job he did, he overwhelmed himself, shouldn’t the business be partially to blame for not providing the resources he needed. Also sounds like he might be half in the wrong position with the way you described it.