I've been going to Wallaby's for ages and never had 1 bad experience there. I know some of the higher ups and some of the waitresses there. Never a bad experience. Let me give you a piece of advice, keep your stuck up ***** in Ankeny where you fit in. And tell your squawk buddy that if he can't afford any other clothing besides squawk crap, salvation army usually has pretty good deals on clothing.
Wallaby's: Concern or norm?
- Thread starter 4Cyclones
- Start date
Manager here, I agree with many of your points, I handled this situation poorly, no excuses. Obviously buttons were pushed, TV or otherwise, We work very hard to satisfy all of our customers needs and sometimes it dosent go that way.
This situation could have been resolved on A personal level face to face or by phone, Two guys in A room grappling over the remote, Big shocker.
I do appreciate all of the comments negative and positive and will strive to improve on our weak points. If anything sucks please let us know.
GO STATE
This situation could have been resolved on A personal level face to face or by phone, Two guys in A room grappling over the remote, Big shocker.
I do appreciate all of the comments negative and positive and will strive to improve on our weak points. If anything sucks please let us know.
GO STATE
CycloneErik
Well-Known Member
Yeah because one party is going to make or break them...
--I had to deal with two unruly customers today and while I agree that the customer is always right, there is a point when the customer is wrong. When they get personal or take things too far it's time for them to move on out the door. One person isn't going to make or break my place of work. I had to ask one of the customers to leave today, and was applauded for the way I handled things. I understand this isn't the same situation, but there has to be a line, and my line was crossed today.
Thanks for the follow up. Definitely a better note to leave on :smile: .
And for example, the Denny's thread shows where a customer is wrong and a firmer manager may have helped. :wink:
If no one ever clarified it (not that its critical) the Wallabys - Dublin Bay guy is a step brother to the Cafe- Maudes -OMalley guy.
Also, having worked my share of service. The customer is always right is not much more than a quick platitude to keep the really simle minded staff from being lazy and not wanting to do what is totally reasonable but somewhat inconvenient to them. In some cases is rises to a bigger level and becomes a question of, how much do I really think this guy is worth and how much will be ***** to his friends because what he wants is totally freakin unreasonable. Sometimes the customer is just wrong and you try to stop short of telling them that but you can't give away the house. I've also found that there is a lot more latitude for giving away more in the resaurant business than in others. Or at least that seems to be how it works out. Perhaps strange since margins aren't so good but I suppose keeping someone comming through the door is half the battle with a restaurant. There is often even a disagreement on that point depending upon whether your a front line staff or a manager. Sometimes I think management wants to believe/help the customer where the front line staff, who has seen first hand all the nonsense has given up even if they are a good employee.
Sorry, what was the question again?
I remember going to Wallabys a few times but not anything else about the service or food.
I will say I miss Ruttles though
Also, having worked my share of service. The customer is always right is not much more than a quick platitude to keep the really simle minded staff from being lazy and not wanting to do what is totally reasonable but somewhat inconvenient to them. In some cases is rises to a bigger level and becomes a question of, how much do I really think this guy is worth and how much will be ***** to his friends because what he wants is totally freakin unreasonable. Sometimes the customer is just wrong and you try to stop short of telling them that but you can't give away the house. I've also found that there is a lot more latitude for giving away more in the resaurant business than in others. Or at least that seems to be how it works out. Perhaps strange since margins aren't so good but I suppose keeping someone comming through the door is half the battle with a restaurant. There is often even a disagreement on that point depending upon whether your a front line staff or a manager. Sometimes I think management wants to believe/help the customer where the front line staff, who has seen first hand all the nonsense has given up even if they are a good employee.
Sorry, what was the question again?
I remember going to Wallabys a few times but not anything else about the service or food.
I will say I miss Ruttles though
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CycloneErik
Well-Known Member
CycloneErik
Well-Known Member
Thinking about it, the manager should have offered us all coupons to encourage all of us to go see for ourselves.
Coupons, coupons, coupons. It's all about the coupons with you.
.....but, if we ARE getting coupons, I'd take one.
Wallabys has transitioned over the ages as well. When it was the big cigar bar back when it wasn't worth it to visit as they basically ignored anyone who wasn't wearing a suit.
On the last few visits, the staff was courteous and pleasant. The food was great and we tipped heavily because our experience was very good.
In the 90's they had a bit of stigma to them but lately they seem to appreciate the volume of customers since they dropped the attitude... and the heavy smokers. I have dropped my prejudices and started dropping more money into their cash register as well.
The food is very good - and now the service is too. If you had a bad experience in the past it is worth trying Wallabys again. They have changed - at least a bit.
On the last few visits, the staff was courteous and pleasant. The food was great and we tipped heavily because our experience was very good.
In the 90's they had a bit of stigma to them but lately they seem to appreciate the volume of customers since they dropped the attitude... and the heavy smokers. I have dropped my prejudices and started dropping more money into their cash register as well.
The food is very good - and now the service is too. If you had a bad experience in the past it is worth trying Wallabys again. They have changed - at least a bit.
That's a first. That is, holding up Applebee's as a measuring stick of any sort other than maybe as a comparison to other restaurants that make an easy punchline.
:twitcy:
Yeah, I guess they can't afford all the microwaves that Applebees needs to "cook" your meals.
