Ripped off on NCAA Men's Regional - Kansas City

Discussion in 'Ticket Exchange' started by htownclone, Feb 17, 2017.

  1. htownclone

    htownclone Well-Known Member

    Jan 3, 2007
    1,910
    69
    48
    Teacher/Coach
    I'm not sure. Just got through to the Sprint Center ticket office. The lady I talked to seemed confident that they could reissue tickets since they verified my identity. She said the person in the office she needed to talk to was out of the office but would try to call me back by 6pm tonight.
     
    • Like Like x 2
  2. ca4cy

    ca4cy Well-Known Member

    Dec 6, 2009
    2,782
    371
    83
    North Central IA
    If they do I would anticipate it taking 6-9 months to resolve and resulting in the loss of 1 year of eligibility for the OP... especially if they find out he's an ISU fan.
     
    • Funny Funny x 4
  3. Babiscuit

    Babiscuit Member

    Mar 7, 2015
    57
    3
    8
    #23 Babiscuit, Feb 17, 2017
    Last edited: Feb 17, 2017
    Great. I haven't receive my order yet. Going on 24 minutes of hold time with AXS to see if they will claim they have been delivered. I actually ordered two pair on different orders and have received neither. Has anybody else NOT received tickets?

    Just got off the phone with AXS. She claimed my order hasn't shipped, but should by the end of the month.
     
    • Like Like x 1
    • Optimistic Optimistic x 1
  4. Cycsk

    Cycsk Well-Known Member

    Aug 17, 2009
    15,219
    432
    83
    I ordered tickets to the Kansas City Regional in a pre-, pre-sale last May and got notification in October of the seat locations. It was just about the same time they held the "regular" NCAA presale. I've had a few experiences with the Sprint Center that seemed a little janky, such as last year's Big 12 "lottery" and this year having to pay for the Regional tickets in May, but not knowing what the seat locations would be for months (they ended up being fantastic, so it worked out).

    I've talked to a few of the people at the Sprint Center and most of them are pretty nice. I wonder if you got bumped to an "answering service" that really doesn't understand the situation. You might want to try to use some local Sprint Center phone numbers first thing when they open in the morning.

    Or make a trip to KC and deal with them in person. If only there was a reason for Cyclone fans to be there in the next few weeks!
     
  5. CYdways432

    CYdways432 Member

    Jan 22, 2015
    188
    2
    18
    Cedar Falls
    I contacted them last week on february 8th and they said they should ship in the next 7-14 business days. So hopefully they will be here soon and it works out for everyone!
     
  6. isubb79

    isubb79 New Member

    Jul 16, 2009
    6
    0
    1
    #26 isubb79, Feb 17, 2017
    Last edited: Feb 17, 2017
    I got my a few weeks ago. They were shipped via UPS. I have a UPS account and receive E-mails prior to shipments. The E-mail said a signature would be required but I happened to be home when the delivery person showed up and I don't think he asked me to sign anything.
     
  7. CYdways432

    CYdways432 Member

    Jan 22, 2015
    188
    2
    18
    Cedar Falls
    Anyone else still waiting on their tickets to arrive?
     
  8. clonefreek

    clonefreek Member

    Jun 24, 2009
    753
    17
    18
    systems engineer
    ames
    I have not received my tickets either. I called at the beginning of the month and they said they were shipping them at the end of the month.
     
  9. clonefreek

    clonefreek Member

    Jun 24, 2009
    753
    17
    18
    systems engineer
    ames
    I just got off the phone with AXS and they are going to re-issue my tickets at E-tickets, which hopefully i can still sell them? I have never tried before
     
    • Funny Funny x 1
  10. Sparkplug

    Sparkplug Well-Known Member

    Oct 9, 2008
    1,079
    32
    48
    Farmer
    Central Iowa
    Haven't received mine. Will be on the phone tomorrow
     
  11. CYdways432

    CYdways432 Member

    Jan 22, 2015
    188
    2
    18
    Cedar Falls
    I received this message on the 21st...

    "Thanks for contacting AXS! All of the tickets for this event have already started being mailed out on this week. Please allow about two weeks for receipt of your tickets.

    Thanks for your patience and enjoy the show!
    AXS Team"
     
  12. CYdways432

    CYdways432 Member

    Jan 22, 2015
    188
    2
    18
    Cedar Falls
    anyone get theirs yet?
     
  13. Sparkplug

    Sparkplug Well-Known Member

    Oct 9, 2008
    1,079
    32
    48
    Farmer
    Central Iowa
    Nope
     
  14. Babiscuit

    Babiscuit Member

    Mar 7, 2015
    57
    3
    8
    My tickets actually arrived today. Pleasantly surprised.
     
  15. CYdways432

    CYdways432 Member

    Jan 22, 2015
    188
    2
    18
    Cedar Falls
    Mine arrived today as well!
     
  16. Sparkplug

    Sparkplug Well-Known Member

    Oct 9, 2008
    1,079
    32
    48
    Farmer
    Central Iowa
    #36 Sparkplug, Mar 4, 2017
    Last edited: Mar 4, 2017
    Mine came Friday
     
  17. Sparkplug

    Sparkplug Well-Known Member

    Oct 9, 2008
    1,079
    32
    48
    Farmer
    Central Iowa
    Mine arrived yesterday then today I get this email



    Hi there,

    Your tickets were shipped to you on 11/02/16, but unfortunately we do not have a tracking system in place. Your tickets are now waiting for you to pick them u at the box office when you arrive at the event.

    Sorry for any inconvenience and thanks for your patience, if there's anything else we can help you with please let us know!

    AXS Team
     
    • Funny Funny x 1
  18. Babiscuit

    Babiscuit Member

    Mar 7, 2015
    57
    3
    8
    I had the same email. I responded about receiving the tickets yesterday and got this message back. I haven't been able to check the barcodes yet.

    Sorry, we had a miscommunication. That was if you didn't receive your tickets in the mail, they would be waiting for you at the event box office. Here are the correct barcodes:

    0016......

    0107......

    If these barcodes match the ones you got in the mail, then you're good to go.

    Thanks for your patience.

    AXS Team
     
  19. Sparkplug

    Sparkplug Well-Known Member

    Oct 9, 2008
    1,079
    32
    48
    Farmer
    Central Iowa
    #39 Sparkplug, Mar 4, 2017
    Last edited: Mar 4, 2017
    My communication with AXS

    Cjafarm, Feb 23, 5:07 PM CST: I have not received my tickets. Do you have shipping information so that I can trace them with UPS?

    Joni, Mar 4, 1:06 PM CST: Hi there, Your tickets were shipped to you on 11/02/16, but unfortunately we do not have a tracking system in place. Your tickets are now waiting for you to pick them u at the box office when you arrive at the event. Sorry for any inconvenience and thanks for your patience, if there's anything else we can help you with please let us know! AXS Team

    Cjafarm, Mar 4, 3:37 PM CST: I’m sorry but your system is really messed up. I received my tickets in the mail today and the postmark has March 1, 2017. These tickets are a gift and I’m am giving them the tickets I received in the mail and will NOT come to Kansas City to pick up tickets at will call. Is the NCAA and Sprint Center aware of the problems you are having?

    Joni, Mar 4, 3:50 PM CST: My apologies *****. We've received some miscommunication regarding the mailed tickets. If you got tickets in the mail, everything is fine. We apologize for any confusion. Thanks, AXS
     
  20. cyinne

    cyinne Well-Known Member

    Sep 4, 2009
    1,549
    54
    48
    Lincoln, NE
    I had a job a few years ago where I received tens of thousands of dollars worth of sport clothing and shoes and the company that shipped them did not require a signature when delivered. We did have a few issues in the 10 years I worked there where things were "delivered" but we never received them. It was unfathomable that the company allowed this.
     

Share This Page