I have a $199 concert ticket for December. Ticketmaster added on $5.50 order processing fee and $55.20 for service fee. So total of $60.70 in additional fees.
Jamie Pollard's advice to fans for Cy-Hawk? 'try to be at the gates by 1:45 p.m.'
- Thread starter Connor_Ferguson
- Start date
The bigger problem will be that if they dont sort this out they will have a bunch of people not using the bridge so that they dont get stuck in that entrances line. Getting there early isn’t going to solve this
Gate one was an even bigger **** show than gate 2. Eventually left Gate 1 to go over to gate 2 with a relatively minor wait of probably 5 minutes.
What time did you do that? I got through Gate 1 in about 20 minutes.
You are more up to date, but 40 years ago, when the Iowa State ticket office and sports information office was training us students on taking tickets, the coordinator went through all the ways a gate crasher got in free to the Super Bowl and one was being a pizza delivery boy.
There are other ticketing systems and maybe the AD will look at them when the contract is due for renewal (I hope they do). Ticketmaster's big selling point is they do take care of season ticket records, systems and sales probably the best. The times for choosing season upgrades, parking spaces etc, is ticketmaster. Also they keep track of renewals and assigned parking spaces. used to be they were the only ones with the software that had the ability to do all the season stuff, don't know if other systems have caught up.
Paciolan was around in the seventies, but they didn't have resources that Ticketmaster had (deal with control data).
Also Ticketmaster back in the caveman days had by far the biggest network of outlets for purchasing tickets, before the internet became the place for ticket commerce. Gave marketing departments and event promoters many opportunities for partnering with retail establishments to sponsor and sell tickets and get sponsorships as the "outlet" sales returned a % to the business.
Hell, record shops, radio stations, drug stores would fight for a ticketmaster outlet opportunity, usually a venue or promoter could help get an outlet started with ticketmaster if they promised to work on promotions.
All this gave them a huge head start on selling tickets and developing software and systems.
EDIT: Ticketmaster also had best call centers for phone orders back then.
Hell, record shops, radio stations, drug stores would fight for a ticketmaster outlet opportunity, usually a venue or promoter could help get an outlet started with ticketmaster if they promised to work on promotions.
All this gave them a huge head start on selling tickets and developing software and systems.
EDIT: Ticketmaster also had best call centers for phone orders back then.
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-1 to Pollard on this nonsense. No excuses for what happened. This “new technology” has been working at stadiums around the country just fine for some time and it is unacceptable that lines move slower now. Don’t blame the paying customers for showing up when they always have and always will. He is better that this.
Got out of the car at Hilton right at 1230 so probably between 1235 and 1240. The line on the bridge looked awful at that time too.
I listened to the podcast and he mentions that they’re removing the turnstiles so that people can just move through.
He also said that the workers will pull people inside the gates if they have problems and help them out while still allowing others to continue through the gates.
These 2 things are tangible solutions to make things better. He just said that if were him, he would allow 45min to enter, which is different than telling fans the only solution is to leave earlier
He also said that the workers will pull people inside the gates if they have problems and help them out while still allowing others to continue through the gates.
These 2 things are tangible solutions to make things better. He just said that if were him, he would allow 45min to enter, which is different than telling fans the only solution is to leave earlier
I'm not reading this whole thread, but acting like ISU and the new process failed everyone is BS. There is a large group that comes in late every game. The problem with the new system just compounded it. You have 6+ hours to tailgate and yet tons of knuckleheads trying to get into the game 5 minutes before kickoff is ISUs problem and ISU alerted everyone of the change. Who would of thunk a new process may have issues..... Get over yourselves.
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At least the wall is coming down. Thank God for small miracles.
From Iowa State Athletics on 2023-09-06 19:02
Details HTML
[1]
Dear Section 19 ticket holder,
Please accept our apologies for the inconvenience we caused by installing a
glass wall on the east side of Section 19 during the off-season.
The decision to install the wall was made last fall after receiving
positive feedback from the east side club seat holders. We should have
anticipated the wall on the west side was not going to have the same
positive effect as it did on the east side of the club section. The bottom
line is we made a mistake on this issue and are committed to making it
right.
Our plan is to have the wall removed, or modified, in time for Saturday’s
game. We may have to install a temporary solution for the remainder of the
season if a new railing is not available until after the season is over.
In either case, our goal is to rectify the problem this week.
We also plan to refund the price of your UNI ticket. The ticket office
will process those refunds to the original ticket holder’s account using
the original form of payment by the end of September. In addition, we are
also providing each account holder four complimentary single-game tickets
to our November 4th home game against Kansas.
I hope that you can use these complimentary football tickets to invite a
friend or family member to a game. The complimentary tickets have been
added to the account of the original ticket holder.
Thank you for your understanding and patience as we work through this
challenge.
Go Cyclones!
Jamie Pollard
Section 19 Glass Wall
From Iowa State Athletics on 2023-09-06 19:02
Details HTML
[1]
Dear Section 19 ticket holder,
Please accept our apologies for the inconvenience we caused by installing a
glass wall on the east side of Section 19 during the off-season.
The decision to install the wall was made last fall after receiving
positive feedback from the east side club seat holders. We should have
anticipated the wall on the west side was not going to have the same
positive effect as it did on the east side of the club section. The bottom
line is we made a mistake on this issue and are committed to making it
right.
Our plan is to have the wall removed, or modified, in time for Saturday’s
game. We may have to install a temporary solution for the remainder of the
season if a new railing is not available until after the season is over.
In either case, our goal is to rectify the problem this week.
We also plan to refund the price of your UNI ticket. The ticket office
will process those refunds to the original ticket holder’s account using
the original form of payment by the end of September. In addition, we are
also providing each account holder four complimentary single-game tickets
to our November 4th home game against Kansas.
I hope that you can use these complimentary football tickets to invite a
friend or family member to a game. The complimentary tickets have been
added to the account of the original ticket holder.
Thank you for your understanding and patience as we work through this
challenge.
Go Cyclones!
Jamie Pollard
At least the wall is coming down. Thank God for small miracles.
Section 19 Glass Wall
From Iowa State Athletics on 2023-09-06 19:02
Details HTML
[1]
Dear Section 19 ticket holder,
Please accept our apologies for the inconvenience we caused by installing a
glass wall on the east side of Section 19 during the off-season.
The decision to install the wall was made last fall after receiving
positive feedback from the east side club seat holders. We should have
anticipated the wall on the west side was not going to have the same
positive effect as it did on the east side of the club section. The bottom
line is we made a mistake on this issue and are committed to making it
right.
Our plan is to have the wall removed, or modified, in time for Saturday’s
game. We may have to install a temporary solution for the remainder of the
season if a new railing is not available until after the season is over.
In either case, our goal is to rectify the problem this week.
We also plan to refund the price of your UNI ticket. The ticket office
will process those refunds to the original ticket holder’s account using
the original form of payment by the end of September. In addition, we are
also providing each account holder four complimentary single-game tickets
to our November 4th home game against Kansas.
I hope that you can use these complimentary football tickets to invite a
friend or family member to a game. The complimentary tickets have been
added to the account of the original ticket holder.
Thank you for your understanding and patience as we work through this
challenge.
Go Cyclones!
Jamie Pollard
Well at least this seems right.
Well done on making the wall right, AD
