It wouldn't surprise me if the NCAA reassigned the team that was reviewing Bolton's request to look into Martin's eligibility.
How does Martin get his answer before Bolton when Bolton's request was submitted first? Shouldn't requests be processed in the order received?
I don't know. Maybe each case isn't one size fits all. There's a different set of factors going into each case and each decision and some take longer than others to settle. That's NCAA bureaucracy for you.