That's the nature of the service you've enlisted, however. It's just like when you go out to eat, someone is busting their butt specifically to do physical work for YOU. There is absolute merit to the argument that they should be getting paid more, but there isn't exactly a big delivery driver union organizing better working conditions. And NOT generalizing, but there are some delivery people doing it because they're not qualified for other jobs.
I don't think those things compare very well. At a restaurant I always tip. I know I'm paying for the food in the price of the meal, not the service. On the other hand, when a gratuity is added to the bill, on large parties, etc. Unless the service was highly outstanding, I never tip more than what is already added. Because imo, you just charged me for the service.
When I am charged a delivery fee, I not only paid for the item, but I paid for the item to be delivered. I don't see a need to tip there, because I paid for not only my item, but the service rendered. If delivery people have a problem with this, then they do need to take this up with their employers.
As a waiter or waitress, where would you rather work, a place that tacked on 15% to every bill, stated this to their customers, and took a good percentage of that for their own, or a place where you tip is your tip?
I just had a lawn tractor delivered to my house recently. Paid $60 for the service. The time got all "F'd" up by them and I ended up getting it a day late. It was delivered from about 4 miles away, and as soon as they got the thing off the truck they both had their hands out. I was like, "What do you want a tip?" To which they both said, "Well, kind of." And then I told them, "Hey not to be a jerk, but the service I paid for was a day late and it's not like you had to move it across the country or anything. I appreciate you being here on time today, and it probably wasn't your fault that you blew it yesterday when it was supposed to be delivered, but take it up with your boss who already charged me $60." I got lucky in a way that it was a day late, I wouldn't have tipped them even if it had come the day before. I paid to have it delivered.
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