DirecTV sucking since ATT took over?

[Gunnerclone]

Anyone else having issues? Since ATT took over there is a boot up screen that comes up every time I turn on my wireless genie minis, I often get a white screen when trying to page through the menus or bring up DVR items, my TV's (both TV's I have attached to wireless genie minis) often display a message "resolution not supported" when I turn on the receivers, and sometimes my formatting goes to the "pillars" when I turn on the genies. Also, one of my minis just seems fried, it brings up the screens that normally come up after unplugging and rebooting but then my TV says "no signal".

It's really frustrating coming from years of un-problematic and uninterrupted DTV glory.

 

[Cyclonepride]

I got the resolution not supported message every time I fired up, and they definitely have something in their on screen menus that freezes it up quite often. I just quit in favor of a local cable system (and my enrollment discount period was up aka let the screwing begin).

 

[chuckd4735]

Yeah I get the sign in screen every time with the mini, but it never takes too long.

However, ever since ATT and DirecTV merged, their customer service has gone to ****, and their billing is an absolute nightmare. We moved down to KC from Des Moines last August, and for 6 months, I spent over an hour on the phone each month dealing with billing issues. After we hit the third month of the same billing issue coming up, even though each time they assured me it was taken care of, I finally called to cancel as Google Fiber is being installed in our neighborhood. Once I mentioned Google Fiber, they sent me to their customer retention department. They initially offered me $50 credit which was laughable. In the end, I got a $300 credit, so I stuck with them, and since I have had no issues.

 

[dmclone]

Directv has sucked for so long on so many levels but it's so hard to make the switch and the other options also suck.

Just in the last month I started getting a message that CNBC was not part of my package. Rebooted my DVR and it still wouldn't show up and my guide data stopppd for 2 days. 2 days later the guide data wasn't there and when I changed the channel 206(ESPN) it went to USA network. Rebooted the DVR again and every problem I had went away.

Then got an offer in the mail that said "You are eligible for a free 4k mini". So I called them up and said I wanted the free 4k mini. I knew that it would require a new DVR for it to work so I said I expected that to be free also. What I didn't know is that Directv has a 4k mini but they don't have a DVR that will display in 4k by itself......so I assume most people have their main DVR on their main/good TV and then genies on all the other TV's? But they don't have a DVR that will display in 4k. I know there is only one channel that currently does 4k but why even put it out there? Oh and they want to charge you more per month too.

 

[isuforlife]

i have had same problems. called twice and no solutions

 

[dmclone]

Yeah I get the sign in screen every time with the mini, but it never takes too long.

However, ever since ATT and DirecTV merged, their customer service has gone to ****, and their billing is an absolute nightmare. We moved down to KC from Des Moines last August, and for 6 months, I spent over an hour on the phone each month dealing with billing issues. After we hit the third month of the same billing issue coming up, even though each time they assured me it was taken care of, I finally called to cancel as Google Fiber is being installed in our neighborhood. Once I mentioned Google Fiber, they sent me to their customer retention department. They initially offered me $50 credit which was laughable. In the end, I got a $300 credit, so I stuck with them, and since I have had no issues.

It would really be hard for me not to go with Google considering how bad Directv has treated me for the last 15 years.

 

[dmclone]

I just recently changed it so that my mini will shut down if there is no activity for a couple of hours. This works good for a night timer since my TV will also shut off. The only downside is that I now get some kind of connection error for the first 30 seconds or so. I swear the best thing to do is just to leave it on 24/7.

 

[Gunnerclone]

My current chat session (trying to cancel HBO package and they want me to call):

Me:Hi, this service is not accommodating to me. I am on the phone now with work related issues, I came here so I could multi-task and get this done. It can't be this hard. Please just have it cancelled or connect me in chat to someone that can assist. If not, please connect me to someone that can just cancel my service all together and I will find a competitor to switch to. Thanks.

Juan R. (ID jr298u) DIRECTV:Alright no problem. I will make sure to cancel them for you ****, however this would be as a one time exception. They can only be cancelled by phone with our Premium Team. Thank you very much for your patience.

Juan R. (ID jr298u) DIRECTV:****, may I ask, do you have the account under your name?

ME:My Account
Welcome, ****! Account No. 27**********

Juan R. (ID jr298u) DIRECTV:Thanks./

ME:But if you're doing it now, and at the same time telling me the only way is to contact the "Premium Team" then that isn't an accurate statement, correct?

 

[Cyfan4good]

We've had Directv for years and usually very few issues. We just got a new tv in a new house and new genie mini in two rooms.
After watching a channel or channels for a while the audio/video gets slightly out of sync. I've found if I turn everything off and back on it's ok again for a while. From what I have found so far on the interweb the problem is likely with the receiver/s.
Anybody else have this issue?

 

[CarlHungus]

Concerning

 

[Cyclonepride]

My current chat session (trying to cancel HBO package and they want me to call):

Me:Hi, this service is not accommodating to me. I am on the phone now with work related issues, I came here so I could multi-task and get this done. It can't be this hard. Please just have it cancelled or connect me in chat to someone that can assist. If not, please connect me to someone that can just cancel my service all together and I will find a competitor to switch to. Thanks.

Juan R. (ID jr298u) DIRECTV:Alright no problem. I will make sure to cancel them for you ****, however this would be as a one time exception. They can only be cancelled by phone with our Premium Team. Thank you very much for your patience.

Juan R. (ID jr298u) DIRECTV:****, may I ask, do you have the account under your name?

ME:My Account
Welcome, ****! Account No. 27**********

Juan R. (ID jr298u) DIRECTV:Thanks./

ME:But if you're doing it now, and at the same time telling me the only way is to contact the "Premium Team" then that isn't an accurate statement, correct?

Your name is a cuss word?

 

[wxman1]

We used to have DIrecTV but dropped it when we moved. Sound like we have made the right decision to stick with OTA and Sling.