CYCLONES.tv Problems Thread

Colfax Cy

New Member
Aug 29, 2017
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Ah, just ******* great, again. Just checked and I can get the live feed that is currently on Mediacom, a replay of an old ISU/UNI game but no sound. Of course I get sound for the lead in commercial thingy from Toyota. Guess I should prepare for a bunch of disappointed fans at the gamewatch Saturday night. Maybe I'll just buy them all a round and go home. :(
Any Update I have tried with no luck
 

sp8815

Active Member
Apr 10, 2006
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Fail, fail, and fail again. Still getting a 404 error if i try to update my account, subscribe, etc.


This is what was happening to me. Ended up just creating a new account with a new email address and was able to get the subscription to work.
 

BWRhasnoAC

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Apr 10, 2013
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I bought the weekend pass. Registered auto-matically from an already procured account, which I had let lapse months past. So far so good.
 

PineClone

Well-Known Member
Jul 16, 2008
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Success! I contacted customer support. I filled out the customer support form but it wouldn't send...So i tried email. They responded within about 10 minutes and had the issue fixed.

If you are still having problems, email [email protected].

Fingers crossed that it will actually work tomorrow.

p.s. This was part of their response: "We've made a number of changes to optimize things for performance tomorrow. It seems as though the systems weren't talking back and forth. "
 
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Cyclone11

Active Member
Aug 29, 2016
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I have mediacom fast internet and have Cyclonetv as a channel on my TV package, its pathetic and freezes out, its been getting worse the last week. I don't know if its mediacom or Cyclonetv, but all other channels work fine, So I think the issue lies with cyclonetv. Anyone having crappy signal reception on cyclonetv?
 

SolarGarlic

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Jan 18, 2016
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I'll say it. I've never had an issue with Cyclones TV other than too many Gaga commercials. That said, I wasn't using it during their football debacles. This will be the first time I've watched a football game using the service, so hopefully they're good to go.
 

Psyclone

Active Member
Mar 18, 2006
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Oakland>Ames>Cedar Rapids
Seems to me it would be a good idea to make sure your CycloneTV subscription renews during the off season. For existing subscribers I'm not sure how one would go about changing their renewal date, but waiting until football or basketball season starts is a bad plan.
 

Psyclone

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Mar 18, 2006
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Oakland>Ames>Cedar Rapids
I'll say it. I've never had an issue with Cyclones TV other than too many Gaga commercials. That said, I wasn't using it during their football debacles. This will be the first time I've watched a football game using the service, so hopefully they're good to go.
I likewise have not had problems, but I am at all the home games so my experience with live broadcasts is limited to soccer, softball, media days, call in shows and the other live events.

I have Mediacom 60Mbps Internet and a fast computer. I have no problems on the Roku app or on my computer. And although I don't use them much for live broadcasts, I don't have issues on my iPhone or iPad either.
 

Jmarsh13

Well-Known Member
Sep 28, 2006
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I just got the 4-day Labor day package as well. Hoping it goes better than last year.

Last year was all good with the Cyclone.TV Roku channel. Was watching the live pre-game activities and then it went haywire when it went to the game stream as they made you re-authenticate your device for the live telecast. Many beers and curse words(*) later I finally got thru and got the game feed in the early 2nd Quarter.

* Probably as many beers and curse words as if I was actually watching the 1st quarter...

Hoping they got rid of the re-authenticate device requirement this year...
 

Inthesystem

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Sep 12, 2009
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Is the iOS app supposed to work? It seems to be hanging when I try to log in.
 

acoustimac

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Jan 8, 2009
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Lamoni, IA
So I'm trying to get my subscription set up for the fall and I keep getting an error (E00040 - The record cannot be found).

Anyone else having this problem or know what I'm doing wrong? I've been trying since Saturday and attempted to set it up on 3 seperate devices and get the same thing each time. Usually CY.tv will at least take my money before it stops working.

TIA

From the folks at cyclone TV

"If he had an old account with NeuLion and hasnt activated it yet, that's the issue. Needs to email [email protected]"
 

Gerbs

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Aug 31, 2013
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just bought the weekend pass this morning. CyclonesTV says there is some live content, but when i try to play it it says it's "Premium Content Purchase Subscription". hope this isnt a sign of terrible things to come. I emailed support, but has anyone else had this issue?
 

BWRhasnoAC

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Mine is working fine, but I've been fooled before. Hopefully they are ready for the stress that Cyclone Nation will be putting on their servers.
 

Gerbs

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Aug 31, 2013
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Quick update: Sidearm got back to me really quickly and said they updated some info on their end. It is working now. Pretty happy how quickly they got back to me.
 

KnappShack

Well-Known Member
May 26, 2008
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Parts Unknown
Would love to know how many bought the game vs last year.

I hope it's more but I don't feel like being frustrated and having to email or call a provider when Alabama vs FSU is my other option
 

isu999

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Jun 27, 2015
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whats the over under on big this thread gonna be when people start having problems
 

BWRhasnoAC

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just bought the weekend pass this morning. CyclonesTV says there is some live content, but when i try to play it it says it's "Premium Content Purchase Subscription". hope this isnt a sign of terrible things to come. I emailed support, but has anyone else had this issue?
I have had it before. First time it happened I emailed support and they eventualy reset something with my account. Second time it happened I relogged and it worked after a few hours.

Doesn't sound like a great sign however, because it was during the UNI game that I had that problem.
 

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