Grrr, Uhaul. Rant warning:
Sorry, but I will never rent Uhaul ever again. I reserved a trucks weeks in advance and ended up getting plans delayed by a half day because they rented out my truck the night before to another customer. I had requested an early arrival time and was assured it would be there. Nope. I lost the available help I had lined up and ended up loading everything with my injured wife. Really good time, BTW.
Since we already running behind, I sent my wife ahead to get some things lined up while I finished loading, so I was on my own with the truck. No biggie, but keep in mind this was pre-cell phone era.
When I finally got the last bit packed and secured, I went to latch the back door. The handle fell off. I had to crawl around in the back to find a screwdriver to fix the broken latch.
I finally got on the road. About 30 minutes in, I had the brakes go out on a mini mountain. And no, I didn't ride them. I geared down. I had to apply and release the emergency brake to coax myself to safety. It was about 15 minutes of hell.
When I called Uhaul, they offered to bring me another truck so I could transfer my stuff over. I had a full truck and was by myself and could not move some of the things inside. After 25 frustrating minutes on the phone I convinced them to send a tow truck and tow me to my new location (about 3 hours away). It was easily the most infuriating phone call of my life. The guy I talked to was an ******* from the start and basically tried to place the blame on me. All in all, it was a miserable experience.
Shortly afterward, I did a little digging and found I was far from alone with brake issues and Uhaul. There were numerous cases of brake failure around that period due to age and lack of proper maintenance.
I rarely have vendettas against cerain companies, but **** Uhaul. They will never get another dime from me.