update: We ended up calling the number they gave us and found out the problem was nothing we did or didn’t do. Turns out our router was registered by someone else named Matt Everly on Feb. 14, 2020! The only WiFi network showing was Everly WiFi, not what our default name was, but that didn’t mean anything to us.Non-COVID-19 post: I bought an ORBI router and satellite via Amazon this week on SIL’s recommendation. They have one and works great. It actually was delivered a day earlier than the order indicated. We’ve now been trying for hours today to get it set up. The two connect, the new network just isn’t showing on my phone. So I’ve been using data to get a WiFi thing in place. Finally did a chat, first in queue, wait a couple minutes for this reply:
We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly.
All right Amazon- you’re next. I ordered this as a new item