Microsoft Office 365 problem for the group

[Cyclonesrule91]

Seems crazy that when I've had an excel question in the past 10 years, the success rate of figuring out what I am looking for is quite high when posting here so figured I'd give it a try again today.

I have a Microsoft 365 subscription and I spend a lot of my workday using excel and also outlook for my emails. For the past couple months when I have any programs open and they sit not being used all the buttons, tabs, ribbons all disappear. And by disappear I don't mean the ribbon is hidden, but the ribbon is still there but all the buttons are blank on the ribbon, The different tabs at the top are invisible and tabs at the bottom are too. In outlook it's the same thing.

I can move the mouse over the invisible areas and they will show up visible again at times. I have 3 screens and all screens do it equally. If I drag a excel or outlook window to another screen they everything shows up again but eventually reverts back to being invisible. Rebooting the computer helps at first but reverts back. I've tried going to options and changing themes but still acts the same way. It's been pretty frustrating so hoping someone might have a clue about what I could do to fix the issue. Have no issue with any other programs on my laptop so it is pretty much isolated to Microsoft 365.

Any help is much appreciated! Go Cyclones!

 

[Cyclonesrule91]

See picture of outlook currently. All my email folders to the left are invisible but if I drag the mouse over them they will reappear at least for a little while

 

[Agkistrodon]

I have had this problem intermittently for the past couple of years. Unfortunately the only resolution I've found is to restart my computer when it starts happening. Sometimes it happens to me multiple times a week, other times I go months without it happening. It's weird.

 

[Trice]

Web versions or desktop software?

 

[Cyclonesrule91]

Web versions or desktop software?

Web version I am pretty sure. Didn't install it via cd but I click on program icons on computer and not using via browser. Hope that makes sense...LOL

 

[CycloneSarah]

I have no answers but this randomly happens to me too on my corporate engineering laptop. I think both the HP and Dell I've had in the last couple years.

 

[Bader]

Try a different browser?

Possible the browser is marking the tabs as inactive / letting them go to "sleep" and that's causing weird rendering issues. There's usually a way to mark certain URLs to exclude

 

[Cloneon]

Just some knee jerk ideas to isolate and/or trick
That looks like what MS Office 365 considers a sidebar. They say you can switch the sidebar format. That'd be my first thought to see if that has some affect.
Then if that doesn't have any affect AND IF it's an HTML element, I'd right click the element and select 'Inspect'

Just an FYI. Microsoft's HTML rendering engine has always been notoriously bad. As 'bader' suggested, try another browser to see if it's a rendering issue. Less likely the problem since Microsoft (i.e. 'Edge') went to the Chrome engine, but still possible. I'd try Firefox since that's basically a different engine.

 

[Cyclonepride]

I have had this problem intermittently for the past couple of years. Unfortunately the only resolution I've found is to restart my computer when it starts happening. Sometimes it happens to me multiple times a week, other times I go months without it happening. It's weird.

I have found that shutting down my computer every Friday when I leave is the best way to keep it from getting wonky (I manage about 10 users and the ones that start to experience weird **** are almost always the ones that go weeks without ever fully shutting their computers down).

 

[jbhtexas]

You might check if there are any updated drivers for the video chipset/card in your computer. This looks like it could be a rendering issue of some kind.

 

[Cyclonesrule91]

Try a different browser?

Possible the browser is marking the tabs as inactive / letting them go to "sleep" and that's causing weird rendering issues. There's usually a way to mark certain URLs to exclude

I am not using the programs on a browser. This is opening them up by double clicking the Excel or Outlook app button

 

[Cloneon]

You might check if there are any updated drivers for the video chipset/card in your computer. This looks like it could be a rendering issue of some kind.

No offense, but not likely since it's confined to 'elements' which is at a layer completely separate from graphic driver stuff. More likely bad dynamic html coding. Could be wrong, but that's the gut call.

 

[BCClone]

Those porn sites will give you some weird viruses.

 

[wxman1]

Paging @cowgirl836

 

[cowgirl836]

Your computer is haunted, sorry

 

[cowgirl836]

FWIW, I'd try another browser and see what happens

 

[Cyclonesrule91]

FWIW, I'd try another browser and see what happens

I don't use excel or outlook on a browser. I actually open the program by double clicking the excel or outlook icon.

 

[CycloneDaddy]

Steps:

1. Launch Excel

2. Click "Options -> General"

3. Inside 'User Interface options - When using multiple displays" select "Optimize for compatibility"

4. Close Excel

5. Re-launch Controller and test.

No idea if this works … just what Google told me to do.

 

[SwirlyBird]

IT has disabled some commands due to your browsing history.

 

[Chipper]

Seems crazy that when I've had an excel question in the past 10 years, the success rate of figuring out what I am looking for is quite high when posting here so figured I'd give it a try again today.

I have a Microsoft 365 subscription and I spend a lot of my workday using excel and also outlook for my emails. For the past couple months when I have any programs open and they sit not being used all the buttons, tabs, ribbons all disappear. And by disappear I don't mean the ribbon is hidden, but the ribbon is still there but all the buttons are blank on the ribbon, The different tabs at the top are invisible and tabs at the bottom are too. In outlook it's the same thing.

I can move the mouse over the invisible areas and they will show up visible again at times. I have 3 screens and all screens do it equally. If I drag a excel or outlook window to another screen they everything shows up again but eventually reverts back to being invisible. Rebooting the computer helps at first but reverts back. I've tried going to options and changing themes but still acts the same way. It's been pretty frustrating so hoping someone might have a clue about what I could do to fix the issue. Have no issue with any other programs on my laptop so it is pretty much isolated to Microsoft 365.

Any help is much appreciated! Go Cyclones!

I’m assuming you regularly check for Office updates.

Do you have any Add-ins? Try disabling those?

Otherwise, my guess would be a corrupt profile.