Mediacom - Horrible Customer "Service" (Hung Up On x2)

[Jer]

Mediacom - Horrible Customer "Service" (Hung Up On x2)

We've had terribly slow cable internet for about a week now so I started calling in to customer service on Sunday night. After waiting on hold for well over an hour, I hung up and decided to try Monday night. On Monday night, I got a busy signal for about 20 minutes when trying to call repeatedly - then I finally got through the number and waited for well over an hour again before hanging up. So today I called while at work and after waiting for 30 minutes, I finally go through to somebody.

Once they finally answered, I told them my problem and he put me on hold for about 10 minutes. He came back and said nothing was wrong and that was all he could do. I asked to speak to a manager and he said they weren't going to help me. I said, can you have a manager call me back and he hung up on me. After I called back in and got a hold of a supervisor on the cable side, they transferred me back to the same guy that hung up on me - and he did so again.

So my lesson for the day - "customer service" is still just a poor excuse for telling customers that you don't care about them, just their money.

 

[rahtotheames]

To this day, I have never spoken to a customer service person at Mediacom.

I always imagine that the 5 or 6 customer service people are sitting there with a betting pool of how long it takes for me to hang up.

 

[brianhos]

Now I am not going to sit here and tell you the grass is greener, but I called Qwest about an issue with my DSL about a month ago. And while the call was answered in India, the girl was really nice, and spoke pretty good English. She solved my problem in about 1 minute, and I was only on hold for about 30 seconds before I got to her. It was about 5:30 in the evening so I expected to wait a while. So all in all, I had a really good experience with Qwest the last time I called them.

 

[cycloneG]

Now I am not going to sit here and tell you the grass is greener, but I called Qwest about an issue with my DSL about a month ago. And while the call was answered in India, the girl was really nice, and spoke pretty good English. She solved my problem in about 1 minute, and I was only on hold for about 30 seconds before I got to her. It was about 5:30 in the evening so I expected to wait a while. So all in all, I had a really good experience with Qwest the last time I called them.

I had a similar experience with Qwest. I've been pretty happy with their customer support so far.

 

[ISUFan22]

You won't get me to subscribe to anything Mediacom ever again - unless some serious changes/improvements are made.

Most communication companies have poor (or average at best) customer service, but Mediacom takes the cake.

Sometimes I miss my "super fast" cable internet, but generally the DSL does the job.

 

[dustinal]

Welcome to the Stung-by-Mediacom-Customer-Service Club.

Needs a better name than that...

 

[snowcraig2.0]

Mediacom is the most worthless company I have ever dealt with. I am pricing dish network as we speak.

 

[AIT]

Wow. I've called Mediacom about a dozen times in the past year trying to get some line issues sorted out, and I've never had anything close to that experience. No extraordinary hold times, and the people I've talked to have been nice. My worst experience was calling on a Sunday night when I talked to an absolute moron. She was nice, but still a moron. I've gotten busy signals before, but Mediacom seems to have several different customer service numbers. If the one I call is busy, I find a different one.

 

[Cyclonesrule91]

Now I am not going to sit here and tell you the grass is greener, but I called Qwest about an issue with my DSL about a month ago. And while the call was answered in India, the girl was really nice, and spoke pretty good English. She solved my problem in about 1 minute, and I was only on hold for about 30 seconds before I got to her. It was about 5:30 in the evening so I expected to wait a while. So all in all, I had a really good experience with Qwest the last time I called them.

I had the same experience with Qwest after lighting took out my wireless modem a couple weeks ago.

I was with mediacom from 1994 all the way up until 2006. The last 6 months I was with that worthless **** bag cable provider solidified that I will never EVER go back to them unless they clean house the way the hawk athletic department should clean house.

 

[cycloneworld]

Now I am not going to sit here and tell you the grass is greener, but I called Qwest about an issue with my DSL about a month ago. And while the call was answered in India, the girl was really nice, and spoke pretty good English. She solved my problem in about 1 minute, and I was only on hold for about 30 seconds before I got to her. It was about 5:30 in the evening so I expected to wait a while. So all in all, I had a really good experience with Qwest the last time I called them.

While I have had several issues with Qwest internet, I've called Customer Service at least a half dozen times and they have been excellent to deal with. Very friendly and helpful. I wish they had a better product but at least they have the support for it.

 

[Jer]

We gave up on Mediacom cable when we moved and went with DirecTV but their cable internet is still the fastest option in WDM so that is what we've been stuck with. I can usually get really consistent speeds and have been lucky not to need their internet support before (always fix things myself) but this time I had to make the dreaded call.

I'd think of switching to Qwest DSL but the speed just isn't the same and I do a lot of big-time data transfers for the CF server. I don't know that I could get by on DSL after having the speed - when it's there. We really need some competition to help things get better.

 

[HILLCYD]

Qwest must have gotten much better, I could tell stories for about an hour about the absolute HORRORS I had with them on a BUSINESS account, let alone my personal accounts.

Luckily I don't deal with them at all anymore.

 

[Lindy]

I also had a super experience with the Qwest DSL helpdesk located in India. The gal I talked to was super patient, spoke excellent english, and solved my problem in short order.

Sure reminded me of why i dumped Mediacom in the first place. I can't believe I'm saying this, but Mediacom needs to outsource to Asia as well. Get rid of some of those slackers they're employing here in Des Moines.

 

[AirWalke]

Agreed, Mediacom almost cut our service because they weren't receiving payments from us, even though we had the bank statements to prove it. Do this next time he won't get a manager; yell for your wife to get "that number for Qwest" while holding the phone away, come back to the phone and thank them for their time.

After we threatened to switch our service, they miraculously found our payments. Go figure.

 

[SuperCy]

The two times I've called Qwest I have had good experiences. Both times the lines were answered quickly and the person on the other end was happy to help.

 

[snowcraig2.0]

We gave up on Mediacom cable when we moved and went with DirecTV but their cable internet is still the fastest option in WDM so that is what we've been stuck with. I can usually get really consistent speeds and have been lucky not to need their internet support before (always fix things myself) but this time I had to make the dreaded call.

I'd think of switching to Qwest DSL but the speed just isn't the same and I do a lot of big-time data transfers for the CF server. I don't know that I could get by on DSL after having the speed - when it's there. We really need some competition to help things get better.

Uh huh, sure you do. I am sure all those 'big time data transfers' are for CF. Sinner.....


JK!!!! :wink:

 

[PGreen ISU '92]

Mediacom has the worst customer service I have ever encountered. They did a cable repair in April and left a cable above ground that needed to be buried. I called 6 different times waiting on hold an average of 45 minutes when the line was not busy (which was rare). They told me it would be buried within 3 weeks. It took 3 months. The only reason I keep Mediacom is for Cyclone replays and State of the Nations on Mediacom Channel 22.

 

[CYdTracked]

Doesn't surprise me, I probably spent way more time on hold and arguing with Mediacom than I have with Dish and Qwest combined setting up service and any support issues and with Dish and Qwest I actually have got answers and service not excuses.

 

[CyGuy33]

Mediacom is awful which is why I switched to Direct TV and quest. Unbelievably poor customer service.

 

[Palmer]

Mediacom is awful which is why I switched to Direct TV and quest. Unbelievably poor customer service.

Same answer for me.