This is slightly off topic, but it often makes me laugh when the go to move of a business, when a customer is dissatisfied, is to try to satiate them with more of their product. It just seems illogical. Makes me think of this one time a long time ago. My friend Pete and I were grabbing something to eat, and we ended up at a Boston Market. Long story short, Pete ended up griping to the manager because he swore he found a "beak" in his chicken pot pie. (I don't really know if it was a beak, but there was definitely something foreign in there. He kept calling it a beak, and it was all I could do to keep from breaking out laughing while he went on his tirade to the manager)
Anyway, the manager was apologizing, but the only thing he was offering was free meals at the restaurant. Pete kept saying that he didn't want any more of their "****** beak-ridden slop" (actual quote) because he was never coming back to Boston Market again. He wanted his money back instead. After some resistance, he finally ended up getting his money back, but it was clear that the manager would have rather parted with free food than cash. And I guess I can understand that. It just seems to me that if someone is complaining that your product is terrible, offering them more of that product isn't exactly the way to make them feel better.