Computer virus scan message question

Cyclonesrule91

Well-Known Member
Apr 10, 2006
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This morning while I was working on my laptop, I noticed it was a little slow but didn't pay much attention to it. I have McAfee on this computer and a scan alert comes up saying I have 5 Trojans(and not the fun kind).

I was able to delete 3 of them but I have two of them that show up yet, but the summary page where you would enter "remove" or "quarantine" says "No action required" yet when I want to get out of it , it says I have two remaining problems that need to be fixed.

Both of them have the Detection name of "Generic!Artemis".
Both have the process C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe Status shows "termination failed" on one line and the next one shows "Scan after restart".

I finally restarted the computer and rescanned it with McAfee and these two showed up again but won't let me remove them.

Any help is greatly appreciated!!
 

bos

Legend
Staff member
Apr 10, 2006
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I would install adaware and/or spybot, update them both, reboot into Safe Mode and run the scans.
 

Cyclonesrule91

Well-Known Member
Apr 10, 2006
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Waukee
I am trying to update spybot and it wants me to update to version 1.6.2 so I am trying. It downloaded fine but when installing I am getting error messages telling me a file cannot be replaced because it is read only, hit ignore that time and then I get an error message telling me certain files cannot be installed. Is this part of the whatever Chaos the trojan is trying to do?
 

bos

Legend
Staff member
Apr 10, 2006
30,647
6,429
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I am trying to update spybot and it wants me to update to version 1.6.2 so I am trying. It downloaded fine but when installing I am getting error messages telling me a file cannot be replaced because it is read only, hit ignore that time and then I get an error message telling me certain files cannot be installed. Is this part of the whatever Chaos the trojan is trying to do?


Could be. Try to boot into safe mode and run it as is. You may be updated enough to nab the intruder.
 
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