I logged in today and it says I haven't purchased any packages and therefore don't have access to live or on demand events. On the very same page it says I renewed my subscription on 7/29/13. WTF?
Anyone have issues with cyclones.tv account?
- Thread starter ruxCYtable
- Start date
I got an email today saying that the package I previously bought would auto renew so they were refunding me some money because I had bought the discounted package on the 31st of July. The auto renewed package was a couple of bucks cheaper. It was a good thing I did anyway since my credit card had expired and it wouldn't have automatically renewed.
No, I haven't had access issues.
No, I haven't had access issues.
That happened to me and what I found out is that when I "renewed" I had actually resubscribed using a different email address from my original subscription. So when I logged in using email from old subscription, it said I had bought no packages. DUH! I called them to figure out problem. They were very helpful.
This consistently happened to me last year. Very frustrating. Every time I would be in a hurry to watch something or log in and I would get that message. Then I would call, of course I had to wait until Monday, thing it was fixed and it would happen again. So I didn't renew this year. They need to get some bugs out before they lose too many customers.
My email address has changed since last year but I logged in with my new account. I emailed them and they fixed it in about 5 minutes so I guess I'm good to go now.
