Seriously?? I have never seen any pitmarks or anything else telling me that my driveway was taking a hit and my driveway was 2 yrs old when I started using it, nor have I heard anyone else complain about it either. Just out of curiosity though, what did he give you as the excuse of what 'you' did to cause the problem?
The owner is out of Buffalo Center / Lake Mills area correct?
Used to be buffalo center, now he is a Florida resident. Unless he sold it to his kid. The product was (still is?) produced and packaged in the twin cities area last I knew.
I was told I left it on too long. I put it down but since it wasnt very sunny, it didn't do anything right away. It bit into the ice a little, but not enough go actually do anything. The next day it got sunny enough to activate it, but being at work I couldn't do anything until I got home. I then cleaned things up.
I was told I needed to remove it all "shortly" after application. So basically if it doesn't work, you need to chop the ice and get it off right away. A local business used it on their cement and has nasty pits, their cement was at one year old. They were told the cement wasn't cured long enough, iirc.