FYI... not all positions are in-bound call center positions. There are more than a few that are processing-type positions. Here's a brief of some of the positions available:
Customer Service Representative: You will take incoming calls from agents and/or policy holders (from approx 26 states) regarding billing, policy coverages, policy changes, proof of insurance, mortgagee/lienholder clause changes, and provide counseling on current coverages and possibly suggest other coverages. Nationwide will pay for your licensing for the State of Iowa and is contingent upon passing the state exam. Base salary of approx $28k.
Sales Representative: You will take incoming calls from potential customers who are in need of insurance for their auto and/or property, or current customers who have moved to a new state and/or are in need of a rewritten policy. You will follow up on quotes and cross-sell when possible to bring in more business. Hiring is contingent upon your passing the State of Iowa exam along with other examsBase salary of $30k plus commission.
Processing (commercial/agribusiness/farm): I don't know too much about these positions other than they are not in-bound call center positions and they pay is approx $27-29k.
I will say this, Nationwide REALLY wants you to succeed. They provide excellent training and support. There is A LOT to insurance, more than anyone who is outside the industry probably realizes. The benefits are excellent, the vacation is excellent, the opportunities are there for advancement.
Not sure how I know this stuff. Lets just say I have a guy on the inside who knows things.