BWW is very overrated. It seems like every time I go with a group at least 1 person's order is ****** up.
I've always liked BWW but have never thought it was great. When my ex was pregnant she craved it all the time so I went there a lot about 5 years ago. Worse things she could have craved IMO.
However I have noticed a HUGE drop in service the last couple of years. The last three times I have been they have screwed up the order and there have been very long waits for food even though it wasn't that busy. This was at multiple locations too. It's been so ridiculously bad I don't think I'm ever going back. Bring on Wingstop I say.