How did you wire it yourself? What did you do from the test jack outside to the outlet you are using? What kind of wire did you use? As in, did you use the same cord that you put phone jacks on or the wire they use to go from outside jack to your phone jack plate?
The wiring was already there, by that I meant hooked up the phone jack to the existing wiring. We used the white-blue and the blue-white to connect to the red and green on the jack, which didn't work. So we switched to the white-orange and orange-white to connect, and still no good (we did switch to the orange outside in the box as well). Our modem is currently hooked up to the test jack in the gray box via a long telephone wire, and works perfectly. Which tells me that there is something not right with the internal wiring (which is what my inside phone jack is installed to), since we get signal through that, but not inside. And I did replace the phone jack to see if maybe the first one was faulty, and still no go.
I'm a little disappointed, since we've only been here for a week, and finding out that our wiring is potentially faulty. not sure how that would have passed an inspection?
Only two of the four wires are needed for the phone. Be sure you have the correct two on the jack you installed. Don't ask me which is which, but you should be able to google it.
Thanks, and this was my first thought, but I was able to talk to a centurylink guy in the neighborhood, who stopped in during his lunch break to check my work, and couldn't get it going. Good guy.