Southwest disaster

Maybe it was due to not funding infrastructure. This seems not uncommon in the corporate world. I work with a client now who has a major platform they use going OUT OF LICENSE in 2023 and because they don't have budget to deal with it, they are basically hoping any glitches they can deal with internally because there will be longer be software support. It's wild to me.

That seems to be a bold strategy.
 
  • Agree
Reactions: cowgirl836
And honest to God at this point it'd have to be faster to have them all input their current location and info into a Form. Then import into whatever system they use. Which is probably people keying it into some **** ass system. Either way, that's faster than calling in.
Apparently they tried a form. It did not work.

 
  • Wow
Reactions: cycloneworld
My experience is antiquated, but my biggest problem was IT mega-companies coming in and telling management that their systems would do everything our legacy system would do. And they could transition the workforce easily in a short time. The workforce gets no chance to look at it in depth and verify if it will work or not.

What really happened was their new system was incredibly more complex to do simple things on. Then a week after it was implemented someone in management would ask for some report that they used to get. The new company's system could not duplicate that report because certain data was not tracked in it. So management would make employees and IT keep both the legacy and the new system in place in perpetuity.

Meanwhile the mega-company makes beaucoups bucks and leaves a **** product with employees, who out of necessity, develop their own workarounds.

So yes, when those employees leave, the company will flounder.
Nailed it
 
Ha, I didn't elaborate. Using that knowledge as job security for themselves hurts everyone else down the line. It's honestly another reason I'm a fan of real parental leave in this country, (or normalizing extended vacations!) especially for men. Force many out of their role for 6+ months and documentation, cross training improve and see that info start to be dispersed downward to junior staff. Who will likely immediately try to automate it or improve it in some way.
As someone who "might" be classified as one, just checking it out. B^)
 
  • Funny
Reactions: cowgirl836
That seems to be a bold strategy.

Hey they could also try implementing a system with insufficient use case testing that results in pricing, ordering, and shipping products a complete mess for months. Not that we'd know ;)
 
  • Haha
Reactions: NWICY

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