Today's letter
Dear Football Season Ticketholders and Cyclone Club Members,
We thought it was important to update you on the seating and parking selection processes for 2020.
Football Seating Selections:
• Due to the
plan we announced last week for the upcoming football season (limited capacity), and because any season ticketholder who does not renew their season tickets for 2020 will continue to have first rights on their same seats for 2021, we will NOT be offering an online seating selection process this year to choose or improve your seat locations.
• All season ticket holders who renewed their tickets for 2020, will be assigned the same locations as 2019. We are planning to designate an area in the stadium as a safe zone where we will not sell any tickets. Fans that attend games who are uncomfortable with the social distancing in their assigned seating section can move to the safe zone which will allow more social distancing.
• We anticipate that mobile pass season ticket locations and delivery will be the same as past years.
• The ticket office will contact new season tickets purchasers (orders placed prior to May 26) with the status of their request. New season ticket requests (if seats are available) will be assigned in open seats based on Cyclone Club donation level and priority points (please note that “open” does not include any seats that were not were renewed in 2020).
• The ticket office will contact existing season ticketholders who requested additional season tickets (orders placed prior to May 26) if we are able to accommodate their requests.
Football Parking Lot Selections:
• The online parking lot selection process also will NOT be offered this year.
• The Cyclone Club will assign all donors to the best available parking lot based on your current donor level and priority points.
• Your parking location from 2019 will be considered, and we will make every attempt to accommodate your past preferences while also considering your current donor level. Specific request for 2020 will not be accepted. Cyclone Club members with reserved parking stalls will be assigned the same locations as 2019.
• Our intention is to control capacity within the parking lots to the extent that we can (based on renewals and numbers), to encourage a safe environment for those who want to tailgate responsibly, as well as those that do not plan to tailgate.
• Parking locations will be finalized later this summer and will be communicated at that time.
Additional information regarding the delivery date of season tickets and parking passes will be announced this summer once details are finalized.
We appreciate your understanding as we navigate these unprecedented times in 2020. Please know we anticipate offering online seating and parking selections again in 2021.
Thank you again for your continued support of Iowa State Athletics!
Go Cyclones,
Athletics Ticket Office & Cyclone Club Staff
IMPORTANT REMINDERS & UPDATES:
• As we announced last week,
June 12 is the new renewal deadline for your football season tickets, Cyclone mobile passes and Cyclone Club memberships (if applicable). You may access your online renewal by
clicking here.
• Starting today, June 1, the Ticket Office & Cyclone Club staffs will be available by phone Monday-Thursday 9:00am-1:00pm. Both offices can be reached by calling 888-478-2925. If you have any questions or would like to pay by phone, we encourage you to call during these hours for assistance. You can also email us at
[email protected]or
[email protected]. Online renewals continue to be available 24 hours a day by
clicking here. Please note the Jacobson Athletic Building (including the Ticket and Cyclone Club Offices), is not open to the public at this time.