Southwest disaster

There’s a huge opportunity for someone or some company that will market themselves to shareholders as a “a little less profit/slower growth for a lot more customers and a lot more loyal customers”. That goes for pretty pretty much every industry. I think Financial Services is slowly slowly slowly coming around to that kind of model with like a 60/40 split towards being customer-centric.
Even Jack Welch, the former GE CEO who became famous for focusing on quarterly returns and cost reductions over everything else, eventually changed his tune and said companies need to focus on customers and quality rather than investor returns.
 
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I’m trying to figure out if I should just look for a flight now rather than wait two days…I guess I could wait until tonight or tomorrow morning when they show flight status on web. If i get delayed 1-2 days it’s not the end of the world, don’t want to get screwed on some expensive flight in comparison to what I had.

I mean if same flight is cancelled both today and tomorrow I’m thinking the next day is most likely too right?
Our return flight is tomorrow. They canceled it yesterday. No available flights today, tomorrow or Friday. Booked our return through Delta and later was able to get through the app to cancel our reservation. With news saying flights affected through Jan. 1, I’d err on the side of caution. Book with another airline and then cancel your SW flight.

ADD: even hours after we got the cancellation message our flights still showed as on time.
 
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Pretty shocked there wasn't a backup plan if communication failed. IE, national emergency, mass power outages. Get the proper communicators gathered in the same building and slowly get planes moving again.

I mean, they barely had a day to day operating plan it sounds like. The idea that any crew member who deviates from the schedule has to call in to get put back in the right spot is a bit nuts in this day and age of instant data.
 
Our return flight is tomorrow. They canceled it yesterday. No available flights today, tomorrow or Friday. Booked our return through Delta and later was able to get through the app to cancel our reservation. With news saying flights affected through Jan. 1, I’d err on the side of caution. Book with another airline and then cancel your SW flight.

ADD: even hours after we got the cancellation message our flights still showed as on time.

Did they refund you immediately or down the road?
 
I think it’s more in response to, and not really any worse than, the hate that millennials received
I have sons ranging in age from 22-32. I don’t really know what age label applies to them as I don’t discriminate against people by age, race, gender, orientation, etc. I am biased against Hawkeye fans but am working on that.

However, I never bought “he started it” as an excuse for how they reacted to each other. They were always responsible for how they reacted to whatever great offense one of their brothers committed.
 
Then replace the workers with more automation. Remember, the real minimum wage is zero.
Yeah but proper automation takes a lot of money up front that they also don't want to pay for. The cheapest option is to use the THREAT of automation to suppress wages indefinitely. Stonks go up, money machine go "BRRRRRR!" etc etc.
 
I have sons ranging in age from 22-32. I don’t really know what age label applies to them as I don’t discriminate against people by age, race, gender, orientation, etc. I am biased against Hawkeye fans but am working on that.

However, I never bought “he started it” as an excuse for how they reacted to each other. They were always responsible for how they reacted to whatever great offense one of their brothers committed.

That's a lie.
 
This should help their public image. :rolleyes:

SW calling the cops to disperse a crowd at the gate with an arrest threat because their cancelled flight tickets are "not valid" and they can't be in the secured area of the airport. Maybe, not sure, this could be technically true but I've never heard of that being done before. Woof. They were standing in line, not rioting.

 
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Anything under 8 hours, sure. Beyond that, it’s really not much cheaper and far more time wasted.
I dont know about that. Depends on how much you think your time is worth and how many are going, I guess. Flight to Florida or AZ over the holidays for my family was going to cost $5-7K for round trip. Plus we would have to rent a car on the other end. If we wanted to fly to Caribbean it would have been even more. We had decided to drive. Fuel and 1 night in a hotel each way would be less than $1K. Last year we drove straight back to beat the storm from Florida so didn't have a hotel charge coming home.

Travel expenses are really high right now, for everything.

In the end we decided to cancel and push our trip to spring break time, this year.
 
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At some point they are going to have to stop cancelling and just run their scheduled flights or its just going to keep getting worse. This is just unbelievable to keep canceling flights like this for no reason other than complete ineptitude.

Or just flat out shut the doors to the company. I am not sure what other options they have here, but continuing to cancel and exacerbate the situation every day is just digging them deeper in a hole.

If I was waiting for a flight with SW I would either be trying to book on another company, or looking for a rental car to drive or tickets on a train/bus. Because I don't see SW getting out of this mess any time soon, and I sure would not trust my plans to get where I need to go on them at this point. No matter what they say.
 
If it's less than 12 hours away, flying is more of a hassle it seems like. I'd rather just drive and be in control. Flying doesn't save you that much time unless you live very close to the airport. If you do fly, do not schedule a flight with a layover. But if you do that, flying probably isn't saving you any time. (<12 hours)

Saving 5 or 6 hours in travel time and being able to relax is worth it to me.
 
For anyone that has flown Southwest even sporadically over the past 2-3 years saw red flags popping up back to the beginning of 2021. Flights started becoming randomly cancelled and the reasons given didn't line up. Their internal operations have completely been in the sh*tter for a while now, and the big 3 airlines waiving change fees has put a dent in their demand. Their prices are no longer the cheapest, and the free bags seem to be the only potential differentiator they have anymore. The lack of assigned seating also seems to have fallen behind the 8 ball with customers these days.
 
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This should help their public image. :rolleyes:

SW calling the cops to disperse a crowd at the gate with an arrest threat because their cancelled flight tickets are "not valid" and they can't be in the secured area of the airport. Maybe, not sure, this could be technically true but I've never heard of that being done before. Woof. They were standing in line, not rioting.


How do you make a PR nightmare worse, for $500 Alex.
 
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For anyone that has flown Southwest even sporadically over the past 2-3 years saw red flags popping up back to the beginning of 2021. Flights started becoming randomly cancelled and the reasons given didn't line up. Their internal operations have completely been in the sh*tter for a while now, and the big 3 airlines waiving change fees has put a dent in their demand. Their prices are no longer the cheapest, and the free bags seem to be the only potential differentiator they have anymore. The lack of assigned seating also seems to have fallen behind the 8 ball with customers these days.

I've flown three times from Oct 21 - Oct 22 via Southwest with 12 legs of flight. Not a single delay or cancellation.
 
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