Back a few pages people were talking about DirecTV's loyalty group. A few months back I was coached up by a rep from the loyalty department. He told me that each billing cycle, every customer gets a new list of promo offers. How good they are depends on what promos you are currently on. So he told me if I wanted, I could call every time I pay my bill to see what new offers are available to me.
Like many of you, I called and asked to add the LHN, they offered me the same 3 months free of the SportsPack. They also told me to cancel my equipment protection package and offered me 12 months of free HBO.
All you have to do when you call general customer service line to say "cancel my DirecTV" when they ask what you are calling about and you will be transferred to the loyalty department. The people in that department have the highest power in the company to offer deals. They are all in America and easy to understand. I got to talking to one of them today and he said his role is to save customers money in any way possible, not to sell them things. Which is why he told me my equipment protection plan was pointless. Add it when I need it, cancel it when I don't. Hope this helps fellow DirecTV Subscribers.