CycloneErik
Well-Known Member
I almost got carpet from them once. Their contractor came out to measure my house and then a few days later I went in to get their quote. After providing me what seemed to be a pretty good quote, the salesman informed me that it would be a month or more to get it installed because they were real busy. All the while he was standing under a sign that read "CARPET INSTALLATION GUARANTEED WITHIN 10 DAYS OF PURCHASE." I asked about the sign and he just said it's not going to happen. So "guaranteed" doesn't really mean "guaranteed" to them, I guess.
I took the measurements to a local place that carried the same carpet. They matched the price and when I asked how soon they could install it he said,"How about tomorrow?" Sold.
I forget what store this was for, but it really doesn't matter. I just had an e-mail ad last week that said in huge bold letters "ALL ITEMS ON SALE," followed by an asterisk that led to "All items not included."
I was grateful. It felt like they cared for me.