Mediacom

[CYphyllis]

When I moved into my new place I had a lot of issues with Mediacom and they ended up installing a brand new box and ran all new cable for me. I believe I'm still the only person in the neighborhood connected to the hub so I get the constant 70+ mb DL speeds they advertise and the connection hasn't gone out since I've been here.

Essentially their service can be very good, you just have to be willing to meet with them face to face and be aggressive about it. If you're just calling customer service and dealing with the outsourced techs they send to your house, you won't get anywhere with them.

 

[dmclone]

Does one of those outputs go to your modem?

Not sure. I think they are probably going to my 3 tivo boxes instead but not sure.

 

[carvers4math]

We tried to get Mediacom internet when we moved to our current house, and they tried for two weeks and could never install it so it worked, so we have Windstream and don't have any problems.

Our whole neighborhood would lose cable for weeks at a time, and when Mediacom came to try and fix it, they would fix it for an hour or two and tell us we were all lying that it didn't work most of the time. We have Dish, most people on our block have Dish or DirectTV because we were paying for essentially no service from Mediacom. We also have a digital antenna for when there is some channel dispute or if a storm knocks out satellite for a while so we can get local channels for weather.

 

[NickTheGreat]

I've had Mediacom for 12 years now, in two different residences and have never had as many problems as I have this spring.

They put on amp on my line, and just ran a new line outside. Also told me my 4 or 5 year old modem (my purchase) was bad. Replaced it and I'm getting decent internet and serviceable TV.

But my TV reception still turns crappy when it's storming outside. Kinda like the Dishes they criticize in their commercials.

 

[Acylum]

You should be a hand model. Like Costanza.

 

[Cyinthenorth]

While we're on the subject, I recently moved to Dubuque and had to go with Mediacom (meh). I subscribed to the 100 mbps/1000 GB package for internet, but am only getting a lousy 16 mbps. I have my own router and modem to avoid the bogus rental costs they charge. Any idea what the reason could be for lack of speed?

 

[3TrueFans]

While we're on the subject, I recently moved to Dubuque and had to go with Mediacom (meh). I subscribed to the 100 mbps/1000 GB package for internet, but am only getting a lousy 16 mbps. I have my own router and modem to avoid the bogus rental costs they charge. Any idea what the reason could be for lack of speed?

What modem do you have?

 

[Gonzo]

Since last Saturday, out internet has been down and as of yesterday our house phone is down. We called a representative yesterday to try and get help over the phone yesterday and didn't have much success with that. We were instructed to unplug our router and modem and plug them back in and see if that fixed it. It didn't so they had me plug an ethernet into my computer to try and bypass the router or something which was also didn't work. They said the fastest they could get a tech over to look at the problem would be Thursday, and that if it wasn't a neighborhood issue that we would have to pay out of pocket to get it serviced. On top of that they won't even deduct from our bill the internet and phone outage. It's pretty frustrating and seems like it happens every month or so.

Are you serious? I've had Mediacom out too many times to count for problems not related to neighborhood issues and have never had to pay. And they always reduce my bill to account for lost Internet and cable service. At one point I called and told them I had to have my monthly bill reduced or I was going to Dish and they worked with me and knocked about $80/month off. Maybe it's the threat of leaving or the ridiculous number of times I've had to call, I'm not sure, but there's no way you should have to pay for them to fix your Internet and not have your bill prorated.

 

[Cyinthenorth]

What modem do you have?

This is what i have. Came recommended by best buy for mediacom

 

[3TrueFans]

This is what i have. Came recommended by best buy for mediacom

Yeah that's a good modem, has to be a signal issue, wiring, congestion, something like that.

 

[Cyinthenorth]

Yeah that's a good modem, has to be a signal issue, wiring, congestion, something like that.

Called mediacom and they said they were receiving good signal from the modem. They're sending a tech to see what the issue could be. Free of charge surprisingly.

 

[JY07]

I think your best bet is to give up and move to a neighborhood that has century link fiber

 

[dmclone]

This is what i have. Came recommended by best buy for mediacom

That's the exact same one I bought two weeks ago.

 

[dmclone]

I think your best bet is to give up and move to a neighborhood that has century link fiber

What's funny about this is that some guy came to my door about a month ago and said "Did you know that we have been putting fiber in your neighborhood and we're offering some great deals" blah blah blah telling me how great century link fiber was. I think I shocked him when I said that I would be interested in seeing their pricing. He started looking it up and said "Woops, I went to the wrong house, it's your neighbors that have it. All we can offer is 20mbps".


WTF

 

[flynnhicks03]

What's funny about this is that some guy came to my door about a month ago and said "Did you know that we have been putting fiber in your neighborhood and we're offering some great deals" blah blah blah telling me how great century link fiber was. I think I shocked him when I said that I would be interested in seeing their pricing. He started looking it up and said "Woops, I went to the wrong house, it's your neighbors that have it. All we can offer is 20mbps".


WTF

Century Link knocks on my door occasionally wanting me to switch from Mediacom. I'm in north Ankeny, and the best they can offer is 8MB. I tell them I'm running 200MB Mediacom now, and their best response is asking why I need that much? They run their whole office off of 8MB internet. Yeah, right.

 

[JStanz51]

I have Mediacom at my apartment. My cable has been out since last Friday and I was told they had to send a technician to fix it... but the earliest they could come is this Saturday. That comes after the guy who installed it told me he couldn't set up another TV in my house because "there's so many wires out there it would take me forever to figure it out." I told them when I set up the appointment for Saturday that they better make time to set up my second TV or I'm gonna be incredibly heated.

 

[CY88CE11]

Called mediacom and they said they were receiving good signal from the modem. They're sending a tech to see what the issue could be. Free of charge surprisingly.

I have the same issue. Called Mediacom, had a tech come out. He said that I have bad wiring running through the house. The signal coming in is good, but somewhere between there and the modem, it's bad. He said I can have an electrician come out and feed new coax, or I can have Mediacom come out and drill another hole in my outside wall. Great options.

 

[cyfan21]

Our mediacom tech finally came today. Our internet and phone has been out since last Friday. We called Mediacom on Monday to try and get help over the phone but didn't have any success with that. The Tech came in and looked at our router and modem for a minute then and got on the phone for with their tech support team or whatever for about 20 minutes and our internet and phone was magically fixed. He had me logon to some website and download/upgrade our Netgear router.

He told us the problem was on Mediacom's end and that he shouldn't have even been called out to look at equipment and that the tech over the phone should have been able to handle it. He seemed to think that Mediacom is understaffed right now and that their over the phone techs aren't as properly trained as they should be. He then told us to call in and ask for a price reduction on our bill for the days we didn't have service as it was Mediacom's fault. Before he left he tried telling us that we should upgrade our account to the extreme bundle package and how it would be more efficient and cheaper than the current setup that we have now. He also mentioned with the extreme bundle package that we wouldn't have as many outage problems as we are having now and that at most it would be 2x year.

 

[Gonzo]

Our mediacom tech finally came today. Our internet and phone has been out since last Friday. We called Mediacom on Monday to try and get help over the phone but didn't have any success with that. The Tech came in and looked at our router and modem for a minute then and got on the phone for with their tech support team or whatever for about 20 minutes and our internet and phone was magically fixed. He had me logon to some website and download/upgrade our Netgear router.

He told us the problem was on Mediacom's end and that he shouldn't have even been called out to look at equipment and that the tech over the phone should have been able to handle it. He seemed to think that Mediacom is understaffed right now and that their over the phone techs aren't as properly trained as they should be. He then told us to call in and ask for a price reduction on our bill for the days we didn't have service as it was Mediacom's fault. Before he left he tried telling us that we should upgrade our account to the extreme bundle package and how it would be more efficient and cheaper than the current setup that we have now. He also mentioned with the extreme bundle package that we wouldn't have as many outage problems as we are having now and that at most it would be 2x year.

We did the bundle just because it saved us $$$ on the monthly charge. But I don't see how he could say you'd only have an outage twice a year at most. Weird.

 

[cyfan21]

We did the bundle just because it saved us $$$ on the monthly charge. But I don't see how he could say you'd only have an outage twice a year at most. Weird.

I thought the same thing. Have you had any problems with your bundle package i.e. Outages or price changes?