I'm going to rant a bit here so keep scrolling if you're not into that kind of thing. I'll include a TL;DR at the end so you can get the gist.
I mentioned that I blew a brake line on my car on Thursday of last week. My first choice of mechanic was a family friend but he wasn't available. My second choice was a mechanic that is a block away from where I work. They had a towing company also and I figured I'd do my part in supporting the local businesses. I called them Friday afternoon and the guy said that he was swamped today but call back Monday morning and he should have it in and out the same day. Okay fine, I can wait over the weekend. I called Monday morning and he said he would have time to work on it. We have Verizon Roadside Assistance on my phone line so the tow was covered by that. I was in the process of setting that up and a representative from Verizon called and said that they didn't have any towing companies on record so could I recommend one. I happily recommended the mechanic I planned on taking my car to, since it was going to his shop anyway and I was supporting the locals even more by giving him Verizon's future towing business. I stopped in the shop after it had been towed and the guy I talked to said that they would take a look at it as soon as a bay opened up so they would have it done for sure tomorrow (Tuesday). I hadn't been holding my breath that they would actually be done on Monday so Tuesday was still good enough for me. I also mentioned that I had a check engine light on and I specifically said, "If you aren't too busy when you are done with the brakes, could you take a look at the light and see what is causing it to come on? I don't want it fixed necessarily; I would just like to have an idea of why it is on." I didn't hear from them on Tuesday so I called right at closing time and the guy said that he got the brake line changed but he was having trouble bleeding the system since it is a Cadillac and he has to hook the computer up to it and reset all of the sensors in the process. Keep in mind I'm leaving for Kansas City at noon tomorrow so I'm getting a little nervous at this point. I didn't hear from them yesterday and I got busy at work and didn't have time to call them. I just got off the phone with them and the guy said that the guy that was working on it yesterday got busy trying to figure out the check engine light so he didn't get the brakes finished and guess what!? It's his birthday today so he took the day off. So it will be done for sure by tomorrow evening. Uh, wrong answer; I'm leaving tomorrow at noon for KC. He then said that a local gas station got water in the gas tank last weekend and a bunch of tourists (I live in the Okoboji area) are stranded with watered down gas in their tanks so they have been focusing on fixing their cars all week. It's nice to know that the one-time tourists get prioritized over the locals that will be bringing in recurring business. Seems like a pretty backwards way to run a business if you ask me. So I told him that I needed my car by tomorrow noon no matter what and he said, "Okay, we'll call you tomorrow at noon and let you know how far we got on it." Safe to say he has officially lost my business. I'm an extremely non-confrontational guy, to a fault in some cases, but I think over my lunch hour I'm going to stop by and make sure they know that tomorrow at noon I'm driving my car out of the shop and it better be ready when I do.
TL;DR: The mechanic I took my car to to get the brakes fixed has been giving me the runaround and now I might have to miss a trip to Kansas City that I won't be able to reschedule.
/end rant