Do the math on oil changes, ships lose money on those. They try to make it up with selling things you may or may not need. Some shops are on commission, you don’t really want to go to one of them.
A dealership saying they don’t make money on sales…….seems farmers say the same thing but yet still keep doing it. If they didn’t make money on sales, why not close that up and just be a service center?
Because customers that buy your vehicles are the primary ones who use your services. Especially when they lease.