My parents computer (about 9 months old) will not shut down. It is a Dell Inspiron 570 desktop with Windows 7. When the user attempts to shut down by going to start - shutdown, the computer goes through the process to shutdown and does, but then it automatically restarts every single time! Any ideas as to what might be causing this? I did a google search and did not find too much that was helpful. Anyone else experiencing this issue? Thanks!