We probably went 10 or so times during it's existence in Ames, mostly work lunches. We'd go in a group of 5-7 people. The food was pretty good, but the service was so slow. The staff was always very nice, but it just took way too long to get anything.
I also remember the first time we ordered from them, shortly after they opened, I called in to order their specialty 5 cheese pizza. My daughter was on a cheese pizza only kick at the time.
I asked for the 5 cheese, and then asked if we could do pepperoni on half of it.
"I'm sorry, we can't do that" the woman replied.
"It's okay, I'll pay for it."
"No, we don't allow substitutions on specialty pizzas."
"No, I don't want to substitute anything. i just want to add pepperoni to half."
"And we can't do that."
"Why?"
"Because each specialty pizza recipe bakes for a specific amount of time, and changing anything throws it off."
"Really?"
"Yes."
"Because half of it has pepperoni?"
"Yes"
"Well, I mean, you sell pepperoni pizza, right? Why can't you just put it in the oven for the amount of time it takes to make a pepperoni pizza?"
"What?"
"Never mind. Listen, I want to change my order. I want to order a pepperoni pizza, but only put the pepperoni on half of it, and on the other half can you put the extra cheeses that you would put on the 5 cheese specialty?"
"Sure, anything else?"
"No, I don't think so. Thank you."
(that is not an exaggerated conversation. That's exactly how it went down. I chalked it up to them having recently opened)