I would agree. It's just that some people get nervous in those situations of not having a person to turn to for information. I'm lucky enough I have a friend that's a realtor. While it's not "necessary," it actually helps. I'm in the sale pending process as a FSBO and I was strict early on of not paying the buyer agent commission. A week into it, I realized my best traffic was coming from agent representation. I almost had a cash offer with a buyer wanted to move closer to her elderly parents with no agent, but the floor plan wasn't the preference and never saw the offer. You can negotiate, but unless buyers are comfortable representing themselves, your options are limited.