First time I've ever raised my voice to a lady on the phone. Seems a loan I have had with Greater Credit Union of Iowa since 2021 has me at an address that I have never lived at. They have my name, DOB, and SSN, but not having the correct address down still would not allow me to access my account. I have a doc from 2021 with all the information they asked for. I have lived in Ames since '84 and they said my address changed in August of '24. After a series of questions to verify my existence as a human being, they still denied me access as 2/3 of the questions I couldn't answer since none of the answers matched any of the vehicles I had previously owned. Onto a second set of questions of which I could not answer one of the questions, but I passed and they successfully updated my address email and phone.
I went on their webpage to access everything....... and yet again I was denied as the phone number they put down was wrong. I called them back and got a different gal this time, and yes it was not her fault, but she asked for my address of which I politely gave to her and yet again...... it brought up some bogus address that I never lived at. That was the final straw....with my voice up a couple decibles, I explained what I went through the last 30 minutes to the first gal to get my info updated. She told me that she was going to have to get with first gal I talked with to figure out what happened.
I got a call back and the gal told me that there was a "glitch" in their system and all my info I had provided earlier was now updated. I have not tried to access my account after the call. How does a credit union of which I have a document with my SSN, phone number, and address, all of the sudden not have your address? It just really set me off.
Update: They still had the wrong phone number on my account!!