Just got this and thought I would send it on. I checked it out, it is legit.
>> We need your help to spread the word regarding Des Moines Chrysler
>> and owner/general manager Gene Ganz Gabus.
>>
>> We have a 2005 Dodge Grand Caravan. Since the day we bought it we
>> have complained it does not take bumps very well. We took the
>> vehicle to Des Moines Chrysler within days of buying it and they
>> replaced the shocks. After driving on the new shocks we called
>> back to complain it still didn't seem right. We were told that
>> with the stow and go seating the suspension is different and itIS
>> going to ride different. We took their word. After driving on it
>> even longer we set up an appointment and asked them to look agai
>> because something was definitely not right. They could not find
>> the cause. We drove on it even longer. We again called back and
>> said it just doesn't seem right. Again, we were told the
>> suspension was different to accommodate the stow and go seating.
>> We drove on it even longer. We took it back to them a 3rd time
>> complaining there had to be something wrong. Again, they said
>> nothing was wrong. This was all done under warranty. Since then
>> our warranty has expired. We took it to them again last week and
>> demanded a technician ride with us. The technician agreed
>> something was not right. After checking the van out for the
>> fourthtime he determined there was a bad leaf spring (a spring that
>> goes from the middle of the van to the rear). Des Moines Chrysler
>> will not pay to have it fixed because the warranty has expired. We
>> argued that we had them examine it 3 times under warranty and it
>> took them this long to find the problem. They will not budge. I
>> was told by another dealership to tell them it should be fixed
>> under the good will warranty since we had it in under warranty 3
>> times. Des Moines Chrysler's service manager told me they could
>> not file it under the good will warranty because their dealership
>> is too small. I asked to speak to his manager. I was referred to
>> general manager/owner Gene Ganz Gabus. I went into his office
>> Friday October 12th with my to sons (7 and 4) in tow. While trying
>> to discuss the situation with him my 4 year old son, who has
>> autism, was trying to touch things on his desk. I was doing my
>> best to redirect him while I talked with Mr. Gabus. After speaking
>> with Mr. Gabus for a few minutes I brought up the good will
>> warranty. Mr. Gabus Mr. Gabus became very irritated and asked me
>> who told me there was a good will warranty, because there is no
>> such thing. (Remember, HIS service manager told me there was such
>> a warranty, but their dealership was too small to give it too
>> us.) Mr. Gabus was focusing on my son the whole time and told me
>> my son does not mind very well. I replied, "He has autism and
>> can't help it." To which, Mr. Gabus replied, "He didn't care what
>> he has and if he touched his desk one more time he would tell me
>> what he would do TO him". I said very firmly, "sir, he has autism
>> and doesn't know better." Mr. Gabus replied, "I don't care." I
>> said, "sir, do you know what autism is." Mr. Gabus interrupted my
>> explanation of the disorder saying, "I don't care and if he touches
>> my desk again I will tell you what I am going to do TO him." At
>> this point I became very upset that he would threaten my 4 year
>> old son. (In front, of my 7 year old son none the less.) I left
>> his office and immediately came home and called Chrysler
>> headquarters to file a complaint against Mr. Gabus. We feel Mr.
>> Gabus knows we are right to expect them to fix our van under the
>> good will warranty and because he is immature, he chose to take his
>> frustration out on a little boy.
>>
>> Please send this to all of your friends, family and co-workers to
>> let them know what kind of man Mr. Gabus is and what kind of
>> dealership he is running. It really doesn't matter that my son has
>> autism. What does matter is that this is a grown man threatening a
>> small child. All because he knows our complaint is legitimate.
>>
>> Thanks for your help.
>>
>> Scott and Rena Wilder, Urbandale, Iowa
>> We need your help to spread the word regarding Des Moines Chrysler
>> and owner/general manager Gene Ganz Gabus.
>>
>> We have a 2005 Dodge Grand Caravan. Since the day we bought it we
>> have complained it does not take bumps very well. We took the
>> vehicle to Des Moines Chrysler within days of buying it and they
>> replaced the shocks. After driving on the new shocks we called
>> back to complain it still didn't seem right. We were told that
>> with the stow and go seating the suspension is different and itIS
>> going to ride different. We took their word. After driving on it
>> even longer we set up an appointment and asked them to look agai
>> because something was definitely not right. They could not find
>> the cause. We drove on it even longer. We again called back and
>> said it just doesn't seem right. Again, we were told the
>> suspension was different to accommodate the stow and go seating.
>> We drove on it even longer. We took it back to them a 3rd time
>> complaining there had to be something wrong. Again, they said
>> nothing was wrong. This was all done under warranty. Since then
>> our warranty has expired. We took it to them again last week and
>> demanded a technician ride with us. The technician agreed
>> something was not right. After checking the van out for the
>> fourthtime he determined there was a bad leaf spring (a spring that
>> goes from the middle of the van to the rear). Des Moines Chrysler
>> will not pay to have it fixed because the warranty has expired. We
>> argued that we had them examine it 3 times under warranty and it
>> took them this long to find the problem. They will not budge. I
>> was told by another dealership to tell them it should be fixed
>> under the good will warranty since we had it in under warranty 3
>> times. Des Moines Chrysler's service manager told me they could
>> not file it under the good will warranty because their dealership
>> is too small. I asked to speak to his manager. I was referred to
>> general manager/owner Gene Ganz Gabus. I went into his office
>> Friday October 12th with my to sons (7 and 4) in tow. While trying
>> to discuss the situation with him my 4 year old son, who has
>> autism, was trying to touch things on his desk. I was doing my
>> best to redirect him while I talked with Mr. Gabus. After speaking
>> with Mr. Gabus for a few minutes I brought up the good will
>> warranty. Mr. Gabus Mr. Gabus became very irritated and asked me
>> who told me there was a good will warranty, because there is no
>> such thing. (Remember, HIS service manager told me there was such
>> a warranty, but their dealership was too small to give it too
>> us.) Mr. Gabus was focusing on my son the whole time and told me
>> my son does not mind very well. I replied, "He has autism and
>> can't help it." To which, Mr. Gabus replied, "He didn't care what
>> he has and if he touched his desk one more time he would tell me
>> what he would do TO him". I said very firmly, "sir, he has autism
>> and doesn't know better." Mr. Gabus replied, "I don't care." I
>> said, "sir, do you know what autism is." Mr. Gabus interrupted my
>> explanation of the disorder saying, "I don't care and if he touches
>> my desk again I will tell you what I am going to do TO him." At
>> this point I became very upset that he would threaten my 4 year
>> old son. (In front, of my 7 year old son none the less.) I left
>> his office and immediately came home and called Chrysler
>> headquarters to file a complaint against Mr. Gabus. We feel Mr.
>> Gabus knows we are right to expect them to fix our van under the
>> good will warranty and because he is immature, he chose to take his
>> frustration out on a little boy.
>>
>> Please send this to all of your friends, family and co-workers to
>> let them know what kind of man Mr. Gabus is and what kind of
>> dealership he is running. It really doesn't matter that my son has
>> autism. What does matter is that this is a grown man threatening a
>> small child. All because he knows our complaint is legitimate.
>>
>> Thanks for your help.
>>
>> Scott and Rena Wilder, Urbandale, Iowa
