I had Centurylink DSL in West Ames IA for 2 1/2 years and endured the daily outages, 10 M down and 1 M up speeds, and frequent 1 minute outages throughout the prime time hours. At 58 bucks a month I just figured I was getting the best they offered, being just blocks from their hub on West Lincoln Way.
I dealt with all of that. I knew what I was getting into and what poor service they provided.
What I did not not know is their predatory billing program they signed me up for. I cancelled my service in April and was billed for May at $57.86 even though the service was already shut off. I had my bank repel their payment at a cost to myself less than their fraudulent auto-withdrawl (30 bucks).
A month later, now in May, they sent me an email saying they would bill me for the amount owed from the previous month and for June 2017. The service was terminated in April under *NO* contract. I tried to change my account information on their website but their website says I cannot change info because the account has no current services because they were cancelled two months ago.
If you go with Centurylink - beware! They keep billing you until you take legal action. Their billing system is archaic and you will be auto-billed into submission months after you end their service.
Just some info to help those in Ames who even consider Centurylink as a valid internet provider.
Don't do it.
I dealt with all of that. I knew what I was getting into and what poor service they provided.
What I did not not know is their predatory billing program they signed me up for. I cancelled my service in April and was billed for May at $57.86 even though the service was already shut off. I had my bank repel their payment at a cost to myself less than their fraudulent auto-withdrawl (30 bucks).
A month later, now in May, they sent me an email saying they would bill me for the amount owed from the previous month and for June 2017. The service was terminated in April under *NO* contract. I tried to change my account information on their website but their website says I cannot change info because the account has no current services because they were cancelled two months ago.
If you go with Centurylink - beware! They keep billing you until you take legal action. Their billing system is archaic and you will be auto-billed into submission months after you end their service.
Just some info to help those in Ames who even consider Centurylink as a valid internet provider.
Don't do it.