Jamie Pollard releases statement regarding new ticket scanning system

Photo Courtesy of Jon / @CycloneJonny on X

AMES — In season-opener against Northern Iowa, Iowa State Athletics introduced a new ticket scanning system in order to enter Iowa State Football games.

Athletic Director, Jamie Pollard, released a statement on Sunday following fan complaints about the new process taking a long time causing major delays for fans to enter the game prior to the 1 p.m. kickoff time.

The following is official statement from Pollard.

Dear Cyclone Fans:

Thank you for cheering on the Cyclones to a season-opening win over UNI yesterday! Your support of our student-athletes, coaches and staff is greatly appreciated, and helps create a tremendous home field advantage.

Our goal is to provide you with an outstanding game-day experience every time that you enter Jack Trice Stadium.  Unfortunately, we did not live up to that standard yesterday. 

After successfully piloting 20 turnstile scanners at Gate 2 a year ago, the decision was made to expand their use this season to Gates 1 and 3. Unfortunately, the combination of many fans arriving closer to kickoff, our staff’s inability to help fans understand the technology, and the excessive heat, came together to create a perfect storm of poor customer service.

Please accept my apology for the inconveniences we caused for many of you yesterday.  We do appreciate your understanding and patience as we work through improvements for this week’s game.

Go Cyclones!

Jamie Pollard

Director of Athletics

Iowa State University