Windows 7 Computer Restarting

Discussion in 'Off-Topic' started by cyfanatic, Dec 14, 2010.

  1. cyfanatic

    cyfanatic Well-Known Member

    Oct 18, 2006
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    My parents computer (about 9 months old) will not shut down. It is a Dell Inspiron 570 desktop with Windows 7. When the user attempts to shut down by going to start - shutdown, the computer goes through the process to shutdown and does, but then it automatically restarts every single time!

    Any ideas as to what might be causing this? I did a google search and did not find too much that was helpful. Anyone else experiencing this issue?

    Thanks!
     
  2. bos

    bos Legend
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    You mean its a continuous restart loop? Once it gets to the windows startup screen it restarts, correct?
     
  3. cyfanatic

    cyfanatic Well-Known Member

    Oct 18, 2006
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    I apologize for not being clear. The computer runs exactly as it is supposed to run other than the shutdown function. Once the computer boots up it is normal. Basically the computer is always on because when attempting to shutdown, it does shutdown like normal, then about 1 to 2 seconds after it shuts down, it restarts itself. It will not remain off.

    Not sure I made this any more clear...I think I made this more confusing?
     
  4. bos

    bos Legend
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    You hit shutdown and the computer shuts down, but then pops back on.
     
  5. cyfanatic

    cyfanatic Well-Known Member

    Oct 18, 2006
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    Correct. Thanks for helping me get to a simple explanation. LOL. Any thoughts as to why this might be happening?
     
  6. ISU_phoria

    ISU_phoria Well-Known Member

    Apr 10, 2006
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    #6 ISU_phoria, Dec 14, 2010
    Last edited: Dec 14, 2010
    Have you tried a force shut down (press & hold the power button for 5 seconds)? If that works, try to restate the machine and see if the problem is resolved......it's amazing how often that will remedy little glitches like the one you're having.

    And, I'm not trying to be a smart ***, but make sure that the "restart" option from the drop down menu is not selected when shutting down. Not trying to be insulting, but sometimes a simple thing like that is over looked.
     
  7. isucyfan

    isucyfan Speechless

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  8. hawkeyeh8r

    hawkeyeh8r Well-Known Member

    Jun 10, 2010
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    just pull the power cord out of the back of the tower and just try and let the computer restart then haha. in all seriousness this will work but make sure to close everything before you do it so no files or anything get lost or damaged
     
  9. bos

    bos Legend
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    Not sure, apparently they arent the only ones.

    Dell Inspiron 570 will not stay off

    Something is triggering the power on. Could be something in the bios. Could be something in windows. One thing you could try is a bios upgrade if there is one available on dells website.
     
  10. cyfanatic

    cyfanatic Well-Known Member

    Oct 18, 2006
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    I have not tried this but will. I am assuming "restate" meant restart? Not trying to be a smartass, but if you do mean "restate" I am not sure what that means?
     
  11. cyfanatic

    cyfanatic Well-Known Member

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    I tried that tactic but it did not work. Thanks for the info though.
     
  12. isucyfan

    isucyfan Speechless

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    Editing the registry? Cleaning the power source? Updating the BIOS? Making changes in Device Manager?

    There's lots of stuff in that thread to try.
     
  13. cyfanatic

    cyfanatic Well-Known Member

    Oct 18, 2006
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    I will try to update the BIOS. This is strange...hoping to avoid a phone call to Dell!
     
  14. cyfanatic

    cyfanatic Well-Known Member

    Oct 18, 2006
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    I did not try everything, sorry. I tried the part (last post) that the poster said worked.
     
  15. isucyfan

    isucyfan Speechless

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    Who knows if any of that will work, but it's worth a shot.
     
  16. agrabes

    agrabes Well-Known Member

    Oct 25, 2006
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    Are they/you sure you're actually selecting the "shutdown" option? If I remember right (I'm on my Windows XP work machine right now) the default option for Windows 7 is to go into standby mode and the icons for standby and shut down are almost the same. If they are selecting that mode, something could be waking the computer back up.
     
  17. cyfanatic

    cyfanatic Well-Known Member

    Oct 18, 2006
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    Agree. Again, thanks.
     
  18. cyfanatic

    cyfanatic Well-Known Member

    Oct 18, 2006
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    I am positive it is the shutdown mode. In 7 you can select what you function you want to execute from the "shutdown" button and it has shutdown selected. It goes through the shutdown normally. Completely shuts down. Then after a couple of seconds it starts back up. I am thinking it might have to do with the network card but not sure?
     

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