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Thread: UPS Delivery

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    UPS Delivery

    Anyone ever had UPS claim that a package was delivered and come home and not find it?

    We had this happen today and all UPS is saying is that they have the delivery confirmation to the back door. The package is no where to be found.

    Aside from calling UPS and giving them an earful, is there anything else we can do?



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    Re: UPS Delivery

    If you call, they'll work with you.

    When I worked for them, a driver whose loader I supervised delivered one of my packages three blocks away. They called, and it worked out. I'm sure his was an accident


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    Re: UPS Delivery

    Quote Originally Posted by clone26 View Post
    Anyone ever had UPS claim that a package was delivered and come home and not find it?

    We had this happen today and all UPS is saying is that they have the delivery confirmation to the back door. The package is no where to be found.

    Aside from calling UPS and giving them an earful, is there anything else we can do?
    Do you have a PO box?

    I had something similar happen over Christmas. The package was said to have been delivered on Christmas Eve. Looked everywhere for it. Went in to get my mail the day after Christmas and there it was. UPS delivered it to the Post office instead of to my house. This usually happens if UPS can't get to your house, not sure why it happened with me though.



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    Re: UPS Delivery

    No, we don't have a PO Box.

    We called UPS and they said "we have a confirmation on delivery fron the drive. we are sorry you did not receive your package."



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    Re: UPS Delivery

    Quote Originally Posted by clone26 View Post
    No, we don't have a PO Box.

    We called UPS and they said "we have a confirmation on delivery fron the drive. we are sorry you did not receive your package."
    First you might want to check with neighbors to see if they accepted a package for you, or it hit the wrong house.

    Next call the company/person that shipped the item and say it never arrived and UPS isn't helping.

    Another option is getting moved up the supervisor food chain at UPS to get a better result.



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    Re: UPS Delivery

    We've had a problem around here with UPS drivers just leaving a package by an outside door, even if it is an apartment complex. Horrible.



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    Re: UPS Delivery

    Thats crazy, I swear there was a post about the same thing earlier this week! Lots of people having issues.



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    Re: UPS Delivery

    Quote Originally Posted by CloneIce View Post
    Thats crazy, I swear there was a post about the same thing earlier this week! Lots of people having issues.
    Was that was me, yesterday with the fridge that didn't show?

    BTW- they found it and they got it to me. Also that wasn't UPS, but yes, it seems to be going around.



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    Re: UPS Delivery

    Just to share, I had a package left for me this morning, unattended, and covered on the top with a sort of pink goo, like a drink had spilled. Probably another package leaked on it. I was not happy.

    It wasn't UPS though - another delivery company.



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    Re: UPS Delivery

    I ordered some ink yesterday from staples for my fax machine. The UPS driver came into the office with the box behind his back. And said you might want to open this while I'm here. The box was all mangled, two small ink cart's should not of been sent like that. The ups guy blamed staples, though I am sure they had something to do with it.



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    Re: UPS Delivery

    Well after calling UPS and being told the package was delivered and they had a confirmation of delivery for noon yesterday, we left for dinner only to come home to the package sitting at our back door.



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    Re: UPS Delivery

    UPS has been bad here as well, usps is absolutely horrid though.



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    Quote Originally Posted by cytech View Post
    I ordered some ink yesterday from staples for my fax machine. The UPS driver came into the office with the box behind his back. And said you might want to open this while I'm here. The box was all mangled, two small ink cart's should not of been sent like that. The ups guy blamed staples, though I am sure they had something to do with it.
    Staples and ups are two companies I will never voluntarily do business with again. Its a long story but between the two they trashed $500 speakers and wouldn't pay out on the insurance.



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    Re: UPS Delivery

    Quote Originally Posted by simply1 View Post
    UPS has been bad here as well, usps is absolutely horrid though.
    Well, goes with the teritory. ..ups, USPS, FedEX...all about the same as far as, they all have the same issues. Protect your product by shipping LTL, isn't reasonable, and yet they trash shipment. Best way to recieve a shipment is pay for it at the check out line and walk out and carry it to your car, otherwise, lots of variables you don't control.

    Z


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    Re: UPS Delivery

    Quote Originally Posted by zach View Post
    Well, goes with the teritory. ..ups, USPS, FedEX...all about the same as far as, they all have the same issues. Protect your product by shipping LTL, isn't reasonable, and yet they trash shipment. Best way to recieve a shipment is pay for it at the check out line and walk out and carry it to your car, otherwise, lots of variables you don't control.

    Z
    I have to say that for most shipping, UPS is my favorite. Most of the time you can get a conformation number and track it and they are usually the cheapest, also I rarely have problems with damaged property. FedEx seems to be a bit faster. I only use USPS for letters and books.



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