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  1. #1
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    Computer virus scan message question

    This morning while I was working on my laptop, I noticed it was a little slow but didn't pay much attention to it. I have McAfee on this computer and a scan alert comes up saying I have 5 Trojans(and not the fun kind).

    I was able to delete 3 of them but I have two of them that show up yet, but the summary page where you would enter "remove" or "quarantine" says "No action required" yet when I want to get out of it , it says I have two remaining problems that need to be fixed.

    Both of them have the Detection name of "Generic!Artemis".
    Both have the process C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe Status shows "termination failed" on one line and the next one shows "Scan after restart".

    I finally restarted the computer and rescanned it with McAfee and these two showed up again but won't let me remove them.

    Any help is greatly appreciated!!



  2. #2
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    Re: Computer virus scan message question

    I would install adaware and/or spybot, update them both, reboot into Safe Mode and run the scans.



  3. #3
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    Re: Computer virus scan message question

    I also have a logitech mouse and noticed that the scroll wheel on it does not work either. This is weird.



  4. #4
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    Re: Computer virus scan message question

    Quote Originally Posted by Cyclonesrule91 View Post
    I also have a logitech mouse and noticed that the scroll wheel on it does not work either. This is weird.

    Is the mouse USB and corded?



  5. #5
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    Re: Computer virus scan message question

    Quote Originally Posted by bostinelosd View Post
    Is the mouse USB and corded?
    Yes it is



  6. #6
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    Re: Computer virus scan message question

    Quote Originally Posted by Cyclonesrule91 View Post
    Yes it is

    Have you unplugged it and tried another USB port? If so you may just be able to uninstall it from hardware manager and reboot. Could be a corrupt driver.



  7. #7
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    Re: Computer virus scan message question

    I am trying to update spybot and it wants me to update to version 1.6.2 so I am trying. It downloaded fine but when installing I am getting error messages telling me a file cannot be replaced because it is read only, hit ignore that time and then I get an error message telling me certain files cannot be installed. Is this part of the whatever Chaos the trojan is trying to do?



  8. #8
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    Re: Computer virus scan message question

    Quote Originally Posted by Cyclonesrule91 View Post
    I am trying to update spybot and it wants me to update to version 1.6.2 so I am trying. It downloaded fine but when installing I am getting error messages telling me a file cannot be replaced because it is read only, hit ignore that time and then I get an error message telling me certain files cannot be installed. Is this part of the whatever Chaos the trojan is trying to do?

    Could be. Try to boot into safe mode and run it as is. You may be updated enough to nab the intruder.



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