Computer question
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  1. #1
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    Computer question

    I've got a computer question. My brother called me tonight and said that his laptop doesn't always start up and load windows. It turns on but then only gets a black screen and has to force turn it off by hitting the power button. He said that it starts up then once he does that but obviously it should start correctly everytime. Do you think that his windows vista could have got corrupted somehow? I'm software savvy but not so much when it comes to hardware so could there be something else wrong? I figured I'd see if anyone has any ideas? He said that this doesn't happen every time and has been even happening less so maybe what's wrong is working itself out. He said that it was happening every other time he turned on the laptop but no it's happening maybe once a day. Still something isn't right. Anyone else have something like this happen to them? I've had this happen everyonce it a blue moon when I forced shut down my laptop but never frequently like this.

    Thanks for any thoughts and ideas in advance!



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    Re: Computer question

    Sounds like a typical PC.

    My advice: Buy a mac



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    Re: Computer question

    I don't know for sure on a lap top, but usually on a desk top my experience is that this kind of problem is because your hard drive is getting ready to die.



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    Re: Computer question

    Quote Originally Posted by acrozier22 View Post
    Sounds like a typical PC.

    My advice: Buy a mac
    Great advice Glad you're not a car mechanic.



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    Re: Computer question

    If it were me, I would (after it does boot up properly)

    1. Run scandisk
    2. Run complete virus/spyware scan
    3. Defrag the hard drive
    4. Delete temp files/any other stuff you need to get rid of.

    If that doesn't fix it, you likely have a bigger problem on your hands.


    Forever trying to find a cure for the Dunning-Kruger Effect.

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    Re: Computer question

    Quote Originally Posted by isucyfan View Post
    If it were me, I would (after it does boot up properly)

    1. Run scandisk
    2. Run complete virus/spyware scan
    3. Defrag the hard drive
    4. Delete temp files/any other stuff you need to get rid of.

    If that doesn't fix it, you likely have a bigger problem on your hands.
    I'll add:

    5. Update drivers.



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    Re: Computer question

    Quote Originally Posted by 1100011CS View Post
    I'll add:

    5. Update drivers.
    Good call.


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    Re: Computer question

    I'll add go into diagnostics and run the hard drive scan to see if the hard drive is beginning to fail, only because I've had it happen.



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    Re: Computer question

    I guess I forgot to add that it's brand new and has been doing this since it was first started.



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    Re: Computer question

    6. backup important files on a DVD immediately!



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    Re: Computer question

    Quote Originally Posted by crash_zone View Post
    6. backup important files on a DVD immediately!
    Yeah, I didn't add that, because I know everyone does that religiously before they have any problems.


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    Re: Computer question

    Have you tried reinstalling Vista?


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    Re: Computer question

    Quote Originally Posted by jberryma View Post
    I guess I forgot to add that it's brand new and has been doing this since it was first started.
    It wouldn't happen to be an Acer Extensa, would it? If so, there's an issue with the BIOS that's been around up until recently. I would look for the BIOS version, and if it's below 1.17, update it. I recently got an Acer Extensa 5420, and it would do that sometimes... just have a blank screen. After searching around on the internet found it was a BIOS problem, updated to the latest one (1.17 as of earlier this summer), and tada, no more problems.

    Other things to check would be:
    1. Is he turning the computer on after a actual shutdown, or is it returning from hibernate? Or standby?
    2. Video Drivers
    3. Check windows update for updates... sometimes certain drivers that are available from manufacturers still don't work with Vista, so Windows releases their own on Windows Update. Granted, Windows Update has been known to release some less than good hardware drivers, but would still be good to check.



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    Re: Computer question

    Since its starting up and not shutting off right away, its probably not the PSU. It could be a bad mobo POST (Power On Self-Test) or bad thermal paste on the CPU, if these fail usually the computer will shut itself down. But it could just not load the OS, which would leave the computer with nothing to do, other than to have you shut it down and try to turn it on again. I would agree with everything everyone else has said to do, although I would run them all in safe-mode. Although this problem could be either hardware or software it will be apparent if you run a virus/spyware scan in safe mode. Usually F8 will get you there during the startup process. If none of these work, I would try to reinstall Vista.



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    Re: Computer question

    Quote Originally Posted by acrozier22 View Post
    Sounds like a typical PC.

    My advice: Buy a mac
    Yup because Macs have different par.....oh wait, Macs and PCs are built with the same components. You just pay more for that apple with a bite taken out of it.



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