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  1. #1
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    Mediacom worst cable company?

    I just moved back to DSM and dealing with Mediacom has been a huge challenge. They have no clue what is going on. They screwed up my order several times. I had trouble with the service early on and this morning. I waited on hold for 45 minutes during one support call and that is unacceptable. I originally ordered a DVR box but they gave me a regular box. That regular box was bad. When the service tech came out he acted liked he was doing me a favor by replacing my regular box with a DVR box (which also fixed the reception issue). Then, a couple days ago, mediacom leaves a voicemail that says that my DVR box is in if I want to come pick it up??? Don't they know I have one? It seems like service doesn't talk to billing and internet doesn't talk to cable.

    I did a fair amount of complaining about Comcast back in CO but Mediacam is by far worse.

    I was hesitant about Qwest and Direct TV because I didn't like how a cable was needed through your wall for each TV. However, the new house we bought has all the cable connections on the outside wall so no additional protrusion would be necessary.

    Anyone else have bad experiences with Mediacom? I heard that consumer reports rated them as the worst cable company in the US.


    Last edited by CyinCo; 03-04-2008 at 08:57 AM.
    ISU Grad 1997.
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    Not in CO anymore but I'm not changing my name :)

  2. #2
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    Re: Mediacom worst cable company?

    Mediacom sucks! Go with Directv.



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    Re: Mediacom worst cable company?

    MediaCom, welcome to the twentieth Century.


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    Re: Mediacom worst cable company?

    You really don't want to ask this question.



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    Re: Mediacom worst cable company?

    Quote Originally Posted by dmclone View Post
    You really don't want to ask this question.
    Why, what happens? Have I opened the floodgates?


    ISU Grad 1997.
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    Re: Mediacom worst cable company?

    Seriously, how do they stay in business? Don't people know there is an option out there that is much better, and cheaper?


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    Re: Mediacom worst cable company?

    If you use the search there are probably 25 or more of the same subject. I still use them, sure I have had problems in the past, but I am happy with them.



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    Re: Mediacom worst cable company?

    CableOne in Sioux City is a good rival for suckiness. Still looking into directv.



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    Re: Mediacom worst cable company?

    Quote Originally Posted by brianhos View Post
    Seriously, how do they stay in business? Don't people know there is an option out there that is much better, and cheaper?
    Because it's easy and there are enough people, like me, that can't have a dish. People who live in neighborhoods with tons of mature trees and can't get a reception, people in condos, apartments, etc...



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    Re: Mediacom worst cable company?

    yea mediacom does suck not gonna lie about it.




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    Re: Mediacom worst cable company?

    Yeah, I used to support Mediacom because of all the local sports they cover, best coverage of ISU by far, they cover Drake, etc. Also cover Des Moines Menace and had high school championships on demand as well.
    Service is just about to do me in though. When I got an HDTV I needed the new cable box, I was put on a waiting list, a month passed and I heard nothing, until someone who got on the list after me got a letter saying to come pick up their box. After an hour or so on the phone they came out and installed it the next day and waived all charges.
    This led to my internet not working right, after waiting on hold 30 minutes a tech came to "fix" it. He was 45 minutes late from the 3 hour window they gave me when I was waiting to head up for the Century game. Then, this made our digital cable not work and they somehow blocked our email access. After another 30 minutes on hold they were able to fix the internet without sending a tech, but when I needed to get my cable fixed they couldn't transfer me I had to wait another 30 minutes on hold to talk with someone. Finally I scheduled someone to come out, but I had to leave work to do it. They never showed, I called someone, waited on hold for another 30 minutes and told them they were going to show up when I was home, I wasn't going to pay for cable until it was fixed, they eventually came out after work 1 week later and all is finally working.



  12. #12
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    Re: Mediacom worst cable company?

    I hate satellite, so im sticking with mediacom even though I dont want to



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    Re: Mediacom worst cable company?

    Roughly the same price as Directv with 1/10 the amount of HD, The only advantage with Mediacom is they have channel 22. I actually prefer the customer service reps at Mediacom over Directv but bang-for-the-buck Directv wins.



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    Re: Mediacom worst cable company?

    I like Mediacom about as much as I like the French and Oprah.



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    Re: Mediacom worst cable company?

    Mediacom (list of grievances):

    1-living in Story City-got digital cable-never worked-got rid of it after a month.

    2-heard it was better-tried again-same crap-got rid of it

    3-raised rates numerous times.

    4-moved to Ankeny, got deal on digital again-never worked-got rid of it after two months.

    5-moved to Altoona and Mediacom was charging us $62 for expanded basic-got rid of cable all together---

    6-went back to Mediacom last August (football season) and cable went out all the time for 1st two weeks.

    7-thanks to hanging out with 4VRCY and Ripvdub I saw the light and switched to Direct TV last month and ABSOLUTELY LOVE IT!!!!

    MEDIACOM SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


    P.S. I loved Cedar Falls utilities cable when I lived there.


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