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  1. #1
    Hooper drives the boat, Chief
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    The worst customer service you've ever received

    "What a horrible night to have a curse."
    -Simon Belmont

    "Please bury me with all my stuff, because you know it's mine..."
    -Master Shake

    "Passersby were amazed by the unusually large amounts of blood."
    -Lorem Ipsum

  2. #2
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    Re: The worst customer service you've ever received

    Just listened to that on another site. Incredible. I'm guessing the guy gets a commission for convincing people not to cancel. I can't see why else he would care so damn much.



  3. #3
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    Re: The worst customer service you've ever received

    Just listened to the Comcast thing on Glenn Beck. I will never sign up for anything Comcast after hear that employee.



  4. #4
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    cyfan964's Avatar
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    Re: The worst customer service you've ever received

    Any and every single time I have ever spoken to any person that was affiliated with Mediacom.

    Just recently I called to have a tech come out because my modem was broken and I wanted a new one. They would not give me a new one at the store until a tech looked at it. Fine. I call to schedule and appointment. My wife and I work most days so I found a day when my wife would be home. I scheduled the appointment for that day between the hours of 8am and noon. I was on the road all day, so they called my cell phone from a "restricted" number so I didn't answer because I didn't know who it was. 5 minutes later I receive a phone call from an automated service that informs me that my appointment has been cancelled because the tech had tried to reach me several times and I was unavailable. My wife was sitting at home and waiting. I call up Mediacom and explain to them what happened. They inform me that the tech has already moved on and I'll have to reschedule for a week later. I told them that being without cable for a week was unacceptable and that I would like to cancel my service. After talking with a supervisor, I got a reduced price on my service for a whole year and a tech came out to my house 15 minutes later and swapped out my modem and I was good to go. They lost hundreds of dollars by trying to stiff me.

    Bottom line, if you let these companies walk all over you they certainly will.


    Last edited by cyfan964; 07-15-2014 at 03:35 PM.
    Now that MBB is back, do we still have to pretend that WBB matters?

    -acgclone

  5. #5
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    Re: The worst customer service you've ever received

    Wow. While there are many downsides to our highly digital society, being able to record a conversation like this and then share it on social media is a great way to hold companies that wish bully consumers accountable.


    ISU Grad 1997.
    ISU Fan for Life.

    Not in CO anymore but I'm not changing my name :)

  6. #6
    Speechless
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    Re: The worst customer service you've ever received

    Just the other day the lady at Bath and Body Works got all moody when my wife wouldn't give them her phone number when she bought something.



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    Re: The worst customer service you've ever received

    Quote Originally Posted by cyfan964 View Post
    Any and every single time I have ever spoken to any person that was affiliated with Mediacom.
    This a million times over...


    Yeah TOAST!!!

  8. #8
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    Re: The worst customer service you've ever received

    Speaking of Comcast, they just decided to start charging me a monthly fee for a router that I bought. An hour on the phone with customer service and it still isn't resolved. They are the devil.



  9. #9
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    Re: The worst customer service you've ever received

    Unfortunately, I am a comcast "customer" and have experienced their "service" too. fml.



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    Re: The worst customer service you've ever received

    Quote Originally Posted by Freebird View Post
    Just listened to that on another site. Incredible. I'm guessing the guy gets a commission for convincing people not to cancel. I can't see why else he would care so damn much.
    Of course that's part of their job, I don't know why anyone would expect anything different when calling to cancel a service. He's trying to find out what, in particular, the customer is dissatisfied with so he can offer a solution, thereby keeping a customer and putting money in the company's coffer. That's just good business.

    Having said all that, at some point you're just badgering the consumer, which is never good business. You should ask politely once or twice if there's anything you can do to keep their business, but at some point you just have to accept that some people just want what they want, even if it doesn't make sense to the company.



  11. #11
    Hooper drives the boat, Chief
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    Re: The worst customer service you've ever received

    Quote Originally Posted by 3TrueFans View Post
    Just the other day the lady at Bath and Body Works got all moody when my wife wouldn't give them her phone number when she bought something.
    I wouldn't give out my phone number, but I don't generally have a problem with businesses asking for my zip code. There have been times I've refused, usually tied to my mood at the time, but on the whole I don't really care.


    "What a horrible night to have a curse."
    -Simon Belmont

    "Please bury me with all my stuff, because you know it's mine..."
    -Master Shake

    "Passersby were amazed by the unusually large amounts of blood."
    -Lorem Ipsum

  12. #12
    Addict
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    theantiAIRBHG's Avatar
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    Re: The worst customer service you've ever received

    Quote Originally Posted by 3TrueFans View Post
    Just the other day the lady at Bath and Body Works got all moody when my wife wouldn't give them her phone number when she bought something.
    Lol. You let your wife drag you to that chick store!? Grow a pair, dude!


    Aww, who am I kidding. I love going and picking out the wallflower scents that we have in the house.



    Follow me on Twitter: @theantiAIRBHG

  13. #13
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    Re: The worst customer service you've ever received

    Nails on a chalkboard.



  14. #14
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    Re: The worst customer service you've ever received

    Quote Originally Posted by Mr Janny View Post
    I wouldn't give out my phone number, but I don't generally have a problem with businesses asking for my zip code. There have been times I've refused, usually tied to my mood at the time, but on the whole I don't really care.
    Zip code I wouldn't care about either, phone number I'd almost never give out in that scenario.



  15. #15
    Speechless
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    Re: The worst customer service you've ever received

    Quote Originally Posted by theantiAIRBHG View Post
    Lol. You let your wife drag you to that chick store!? Grow a pair, dude!


    Aww, who am I kidding. I love going and picking out the wallflower scents that we have in the house.
    I wasn't there jerk bag, although I do enjoy their foaming hand soaps.



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