Page 1 of 10 12345 ... LastLast
Results 1 to 15 of 148
  1. #1
    Hooper drives the boat, Chief
    Points: 599,633, Level: 100
    Level completed: 0%, Points required for next Level: 0
    Overall activity: 42.0%
    Achievements:
    SocialYour first GroupVeteran50000 Experience PointsRecommendation Second Class
    Mr Janny's Avatar
    Join Date
    Mar 2006
    Posts
    22,243
    Points
    599,633
    Level
    100
    Thumbs Up
    Received: 1,257
    Given: 112

    The worst customer service you've ever received

    "What a horrible night to have a curse."
    -Simon Belmont

    "Please bury me with all my stuff, because you know it's mine..."
    -Master Shake

    "Passersby were amazed by the unusually large amounts of blood."
    -Lorem Ipsum

  2. #2
    Starter
    Points: 35,386, Level: 57
    Level completed: 95%, Points required for next Level: 64
    Overall activity: 1.0%
    Achievements:
    Veteran25000 Experience Points

    Join Date
    Apr 2006
    Posts
    854
    Points
    35,386
    Level
    57
    Thumbs Up
    Received: 126
    Given: 78

    Re: The worst customer service you've ever received

    Just listened to that on another site. Incredible. I'm guessing the guy gets a commission for convincing people not to cancel. I can't see why else he would care so damn much.



  3. #3
    Pro
    Points: 33,880, Level: 56
    Level completed: 70%, Points required for next Level: 370
    Overall activity: 1.0%
    Achievements:
    SocialVeteran25000 Experience Points

    Join Date
    Dec 2010
    Location
    Iowa
    Posts
    2,732
    Points
    33,880
    Level
    56
    Thumbs Up
    Received: 68
    Given: 83

    Re: The worst customer service you've ever received

    Just listened to the Comcast thing on Glenn Beck. I will never sign up for anything Comcast after hear that employee.



  4. #4
    Hall-Of-Famer
    Points: 71,847, Level: 83
    Level completed: 24%, Points required for next Level: 1,303
    Overall activity: 3.0%
    Achievements:
    Veteran50000 Experience Points
    cyfan964's Avatar
    Join Date
    Oct 2006
    Location
    4 blocks from the Jack
    Posts
    4,540
    Points
    71,847
    Level
    83
    Thumbs Up
    Received: 63
    Given: 155

    Re: The worst customer service you've ever received

    Any and every single time I have ever spoken to any person that was affiliated with Mediacom.

    Just recently I called to have a tech come out because my modem was broken and I wanted a new one. They would not give me a new one at the store until a tech looked at it. Fine. I call to schedule and appointment. My wife and I work most days so I found a day when my wife would be home. I scheduled the appointment for that day between the hours of 8am and noon. I was on the road all day, so they called my cell phone from a "restricted" number so I didn't answer because I didn't know who it was. 5 minutes later I receive a phone call from an automated service that informs me that my appointment has been cancelled because the tech had tried to reach me several times and I was unavailable. My wife was sitting at home and waiting. I call up Mediacom and explain to them what happened. They inform me that the tech has already moved on and I'll have to reschedule for a week later. I told them that being without cable for a week was unacceptable and that I would like to cancel my service. After talking with a supervisor, I got a reduced price on my service for a whole year and a tech came out to my house 15 minutes later and swapped out my modem and I was good to go. They lost hundreds of dollars by trying to stiff me.

    Bottom line, if you let these companies walk all over you they certainly will.


    Last edited by cyfan964; 07-15-2014 at 03:35 PM.
    Now that MBB is back, do we still have to pretend that WBB matters?

    -acgclone

  5. #5
    Addict
    Points: 65,711, Level: 79
    Level completed: 54%, Points required for next Level: 739
    Overall activity: 0%
    Achievements:
    Veteran50000 Experience Points
    CyinCo's Avatar
    Join Date
    Mar 2006
    Location
    Clive, IA
    Posts
    5,433
    Points
    65,711
    Level
    79
    Thumbs Up
    Received: 36
    Given: 0

    Re: The worst customer service you've ever received

    Wow. While there are many downsides to our highly digital society, being able to record a conversation like this and then share it on social media is a great way to hold companies that wish bully consumers accountable.


    ISU Grad 1997.
    ISU Fan for Life.

    Not in CO anymore but I'm not changing my name :)

  6. #6
    Speechless
    Points: 649,089, Level: 100
    Level completed: 0%, Points required for next Level: 0
    Overall activity: 50.0%
    Achievements:
    50000 Experience PointsVeteranOverdrive
    3TrueFans's Avatar
    Join Date
    Sep 2009
    Location
    Ames
    Posts
    24,069
    Points
    649,089
    Level
    100
    Thumbs Up
    Received: 1,670
    Given: 167

    Re: The worst customer service you've ever received

    Just the other day the lady at Bath and Body Works got all moody when my wife wouldn't give them her phone number when she bought something.



  7. #7
    All-Star
    Points: 23,894, Level: 47
    Level completed: 35%, Points required for next Level: 656
    Overall activity: 8.0%
    Achievements:
    Veteran10000 Experience Points
    sunnysideup's Avatar
    Join Date
    Aug 2009
    Location
    The Metro
    Posts
    1,381
    Points
    23,894
    Level
    47
    Thumbs Up
    Received: 88
    Given: 58

    Re: The worst customer service you've ever received

    Quote Originally Posted by cyfan964 View Post
    Any and every single time I have ever spoken to any person that was affiliated with Mediacom.
    This a million times over...


    Yeah TOAST!!!

  8. #8
    Rookie
    Points: 17,203, Level: 39
    Level completed: 95%, Points required for next Level: 47
    Overall activity: 0%
    Achievements:
    Veteran10000 Experience Points
    dtlantz's Avatar
    Join Date
    Apr 2006
    Location
    Maryland
    Posts
    568
    Points
    17,203
    Level
    39
    Thumbs Up
    Received: 13
    Given: 29

    Re: The worst customer service you've ever received

    Speaking of Comcast, they just decided to start charging me a monthly fee for a router that I bought. An hour on the phone with customer service and it still isn't resolved. They are the devil.



  9. #9
    Pro
    Points: 55,893, Level: 73
    Level completed: 23%, Points required for next Level: 1,157
    Overall activity: 5.0%
    Achievements:
    VeteranCreated Album pictures50000 Experience Points
    uro cy's Avatar
    Join Date
    Oct 2006
    Posts
    3,361
    Points
    55,893
    Level
    73
    Thumbs Up
    Received: 80
    Given: 66

    Re: The worst customer service you've ever received

    Unfortunately, I am a comcast "customer" and have experienced their "service" too. fml.



  10. #10
    Hall-Of-Famer
    Points: 61,946, Level: 77
    Level completed: 19%, Points required for next Level: 1,304
    Overall activity: 19.0%
    Achievements:
    Veteran50000 Experience Points

    Join Date
    Apr 2008
    Posts
    3,974
    Points
    61,946
    Level
    77
    Thumbs Up
    Received: 96
    Given: 92

    Re: The worst customer service you've ever received

    Quote Originally Posted by Freebird View Post
    Just listened to that on another site. Incredible. I'm guessing the guy gets a commission for convincing people not to cancel. I can't see why else he would care so damn much.
    Of course that's part of their job, I don't know why anyone would expect anything different when calling to cancel a service. He's trying to find out what, in particular, the customer is dissatisfied with so he can offer a solution, thereby keeping a customer and putting money in the company's coffer. That's just good business.

    Having said all that, at some point you're just badgering the consumer, which is never good business. You should ask politely once or twice if there's anything you can do to keep their business, but at some point you just have to accept that some people just want what they want, even if it doesn't make sense to the company.



  11. #11
    Hooper drives the boat, Chief
    Points: 599,633, Level: 100
    Level completed: 0%, Points required for next Level: 0
    Overall activity: 42.0%
    Achievements:
    SocialYour first GroupVeteran50000 Experience PointsRecommendation Second Class
    Mr Janny's Avatar
    Join Date
    Mar 2006
    Posts
    22,243
    Points
    599,633
    Level
    100
    Thumbs Up
    Received: 1,257
    Given: 112

    Re: The worst customer service you've ever received

    Quote Originally Posted by 3TrueFans View Post
    Just the other day the lady at Bath and Body Works got all moody when my wife wouldn't give them her phone number when she bought something.
    I wouldn't give out my phone number, but I don't generally have a problem with businesses asking for my zip code. There have been times I've refused, usually tied to my mood at the time, but on the whole I don't really care.


    "What a horrible night to have a curse."
    -Simon Belmont

    "Please bury me with all my stuff, because you know it's mine..."
    -Master Shake

    "Passersby were amazed by the unusually large amounts of blood."
    -Lorem Ipsum

  12. #12
    Addict
    Points: 144,017, Level: 100
    Level completed: 0%, Points required for next Level: 0
    Overall activity: 26.0%
    Achievements:
    50000 Experience PointsVeteran
    theantiAIRBHG's Avatar
    Join Date
    May 2011
    Location
    Hiawatha, IA
    Posts
    7,756
    Points
    144,017
    Level
    100
    Thumbs Up
    Received: 757
    Given: 684

    Re: The worst customer service you've ever received

    Quote Originally Posted by 3TrueFans View Post
    Just the other day the lady at Bath and Body Works got all moody when my wife wouldn't give them her phone number when she bought something.
    Lol. You let your wife drag you to that chick store!? Grow a pair, dude!


    Aww, who am I kidding. I love going and picking out the wallflower scents that we have in the house.



    Follow me on Twitter: @theantiAIRBHG

  13. #13
    All-Star
    Points: 34,427, Level: 57
    Level completed: 15%, Points required for next Level: 1,023
    Overall activity: 6.0%
    Achievements:
    25000 Experience PointsVeteran
    DurangoCy's Avatar
    Join Date
    Jul 2010
    Location
    Durango, CO
    Posts
    1,783
    Points
    34,427
    Level
    57
    Thumbs Up
    Received: 42
    Given: 42

    Re: The worst customer service you've ever received

    Nails on a chalkboard.



  14. #14
    Speechless
    Points: 649,089, Level: 100
    Level completed: 0%, Points required for next Level: 0
    Overall activity: 50.0%
    Achievements:
    50000 Experience PointsVeteranOverdrive
    3TrueFans's Avatar
    Join Date
    Sep 2009
    Location
    Ames
    Posts
    24,069
    Points
    649,089
    Level
    100
    Thumbs Up
    Received: 1,670
    Given: 167

    Re: The worst customer service you've ever received

    Quote Originally Posted by Mr Janny View Post
    I wouldn't give out my phone number, but I don't generally have a problem with businesses asking for my zip code. There have been times I've refused, usually tied to my mood at the time, but on the whole I don't really care.
    Zip code I wouldn't care about either, phone number I'd almost never give out in that scenario.



  15. #15
    Speechless
    Points: 649,089, Level: 100
    Level completed: 0%, Points required for next Level: 0
    Overall activity: 50.0%
    Achievements:
    50000 Experience PointsVeteranOverdrive
    3TrueFans's Avatar
    Join Date
    Sep 2009
    Location
    Ames
    Posts
    24,069
    Points
    649,089
    Level
    100
    Thumbs Up
    Received: 1,670
    Given: 167

    Re: The worst customer service you've ever received

    Quote Originally Posted by theantiAIRBHG View Post
    Lol. You let your wife drag you to that chick store!? Grow a pair, dude!


    Aww, who am I kidding. I love going and picking out the wallflower scents that we have in the house.
    I wasn't there jerk bag, although I do enjoy their foaming hand soaps.



Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
  • TV: FOX
  • Iowa State vs. Baylor
  • September 27, 2014
  • 07:20 PM