DirecTV just ****** me off for the first time
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  1. #1
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    DirecTV just ****** me off for the first time

    Just got my basement finished and put a new TV down there. Had a Genie client in a room that was no longer being used, so I moved it downstairs. Hooked everything up no problem, as soon as I turn it on, service goes out to the ENTIRE HOUSE. As soon as I turn it off, the entire house resumes as normal.

    Tried swapping with a different box, same thing. As soon as I turn on the basement TV, service goes out to the entire house.

    I called DirecTV and they said I have to pay a $50 client relocation/installation charge and have a technician come to my house. I said that is ridiculous, I have to pay $50 just to move a box from one room to another? Yes. Is this covered by the wiring plan I pay for? No.

    ******* ridiculous. Anyone else experience this before?



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    Re: DirecTV just ****** me off for the first time

    Wow, that sucks, especially since you can do it yourself.



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    Re: DirecTV just ****** me off for the first time

    they've been doing a good job of ******* me off as well recently, which is too bad since they offer the best product

    In about 12 months I've had 2 receivers go out (it took over a week to get one of them replaced, since they thought it was just the access card inside of it to begin with) and a few weeks ago they randomly disconnected the service for no apparent reason.. it took 3 reps and about an hour on the phone before someone could figure out how to turn it back on

    i haven't had to pay for anything yet (everything was within a year warranty), but had these things happened a few months later it sounds like i would have been expected to pay for everything (even that access card).. it's your ****** equipment, directv, it's on you if it breaks down.. it's not like i'm taking the access card out every day and taking a hammer to it



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    Re: DirecTV just ****** me off for the first time

    They all suck, you just hear about Mediacom because its the most used



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    Re: DirecTV just ****** me off for the first time

    Quote Originally Posted by NATEizKING View Post
    They all suck, you just hear about Mediacom because its the most used
    Mediacom is 100x worse than DTV and that's why you hear about it. Terrible service.



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    Re: DirecTV just ****** me off for the first time

    Quote Originally Posted by ruxCYtable View Post
    Just got my basement finished and put a new TV down there. Had a Genie client in a room that was no longer being used, so I moved it downstairs. Hooked everything up no problem, as soon as I turn it on, service goes out to the ENTIRE HOUSE. As soon as I turn it off, the entire house resumes as normal.

    Tried swapping with a different box, same thing. As soon as I turn on the basement TV, service goes out to the entire house.

    I called DirecTV and they said I have to pay a $50 client relocation/installation charge and have a technician come to my house. I said that is ridiculous, I have to pay $50 just to move a box from one room to another? Yes. Is this covered by the wiring plan I pay for? No.

    ******* ridiculous. Anyone else experience this before?
    They did this to keep people from bringing cable boxes to cabins, ice hours, etc.



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    Re: DirecTV just ****** me off for the first time

    Quote Originally Posted by MNclone View Post
    They did this to keep people from bringing cable boxes to cabins, ice hours, etc.
    This fall I talked to Directv about activating an old receiver to take to the cabin, tailgating, machine shed, etc and they had no problem with me taking it wherever I needed it. Been with them 19 years and I've never had what I would consider poor service.

    The "path" from the power inserter to the dish must be wired just right or the dish will lose powers and the whole system will shut down.




    Last edited by Sparkplug; 12-21-2013 at 01:02 PM.

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    Re: DirecTV just ****** me off for the first time

    Quote Originally Posted by NATEizKING View Post
    They all suck, you just hear about Mediacom because its the most used
    In the course of my experience having had both I can assure you that Mediacom is not heard about more because of their market share. They most certainly suck on a level far above the level of suck that is sustained by DTV. Outside of contract commitments and fees like this DirecTV is excellent.


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    Re: DirecTV just ****** me off for the first time

    How did the system even know that you had relocated the receiver? That's my big question in this. I wouldn't think it should be able to tell unless you try to relabel it with a new location in the settings. There is likely a SWIM splitter connection where the line comes in the house from the dish itself, can you maybe move the connection that goes to your new room to the outlet that was going to your old room to try to trick it?



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    Re: DirecTV just ****** me off for the first time

    Quote Originally Posted by ISUAlum2002 View Post
    How did the system even know that you had relocated the receiver? That's my big question in this. I wouldn't think it should be able to tell unless you try to relabel it with a new location in the settings. There is likely a SWIM splitter connection where the line comes in the house from the dish itself, can you maybe move the connection that goes to your new room to the outlet that was going to your old room to try to trick it?
    This is an excellent point. And if that doesn't work just tell customer service you moved the entertainment center to clean the carpet or something like that. They shouldn't be able to charge for this.


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  11. #11
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    Re: DirecTV just ****** me off for the first time

    Quote Originally Posted by ISUAlum2002 View Post
    How did the system even know that you had relocated the receiver? That's my big question in this. I wouldn't think it should be able to tell unless you try to relabel it with a new location in the settings. There is likely a SWIM splitter connection where the line comes in the house from the dish itself, can you maybe move the connection that goes to your new room to the outlet that was going to your old room to try to trick it?
    An excellent point and my question as well. I went back to the DirecTV-provided splitter and moved it to the same spot it was hooked into before. I thought maybe the SWM would be able to tell if it was hooked into a different spot than before. No change.



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    Re: DirecTV just ****** me off for the first time

    Quote Originally Posted by ruxCYtable View Post
    An excellent point and my question as well. I went back to the DirecTV-provided splitter and moved it to the same spot it was hooked into before. I thought maybe the SWM would be able to tell if it was hooked into a different spot than before. No change.
    Huh. This sounds like a garbage fee that DTV charges to people who don't know any better and have no interest in doing anything themselves to save a bit of money. There has to be something in there you can use to trick the HR34 (I refuse to call it the "Genie") box into believing that nothing has changed. I'm damn near curious enough to start Googling on this.....



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    Re: DirecTV just ****** me off for the first time

    I would suspect you don't have the proper splitter. I have moved recievers multiple times and even taken them off site, not problems.



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    Re: DirecTV just ****** me off for the first time

    Well, at least it's the first time they've ****** you off. I have mediacom and my folks have DirectTV.

    A simple calculation to figure out where you'd be with mediacom is this equation:

    How many times DTV has made you mad X 12 = How many times mediacom would make you mad


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    Re: DirecTV just ****** me off for the first time

    Quote Originally Posted by ISUCubswin View Post
    How many times DTV has made you mad X 12 = How many times mediacom would make you mad
    This is the correct answer. Then if it was going to be fixed the amount of useless knowledge from customer service is the same formula.



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