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  1. #1
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    Fed up with US Cellular!!

    Anyone with US Cellular has probably been angry at them the last few months. First they screw up billing for August so no one has to pay. Then they start changing everyone's due dates. In October they charged me for August plus October, then the August charge disappeared. Now it's back on my November bill plus a "Restore from Suspension" fee for my phone being turned off for about 6 hours. So now I have a $200 phone bill with a different due date again in December.

    With all the money they are making and some markets being bought out by Sprint, I think they should have just let August slide since it was their fault anyway.

    Seriously considering switching, but US Cellular is the cheapest for me since it's just a single line.



    Concerned Third Party



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    Re: Fed up with US Cellular!!

    Switched from them last month and very happy I made the decision



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    Re: Fed up with US Cellular!!

    Three words

    Ver-I-Zon


    Naz Long and Dustin Hogue, the Cowboy Killers

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    Re: Fed up with US Cellular!!

    What do you pay for page plus? There are a bunch of MNVO out there that can beat them. Page plus, Airvoice, Ptel



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    Re: Fed up with US Cellular!!

    Anywhere else that can beat $50 a month with 5GB data?



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    Re: Fed up with US Cellular!!

    I went in earlier this week and talked to them about all the problems. They said it was related to switching all the lines over to 4G. they told me we (northeast Iowa) would go 4G on Friday the 15th. So far nothing I've seen today is 4G. They did give me a year early upgrade on a new phone, went Moto X



  7. #7
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    Re: Fed up with US Cellular!!

    The reason they had the billing snafu is because of their switch to provide Apple's iPhones. Apple required the switch to move up to their security standards. Needless to say the conversion didn't go well. But I gotta tell you, it would take a bancruptcy for me to switch from US Cellular. Verizon is a racket IMO.


    Hit it hard, every yard

  8. #8
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    Re: Fed up with US Cellular!!

    I have Straight Talk. It's only 3G but $45 mo. for unlimited talk\text\data.



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    Re: Fed up with US Cellular!!

    Quote Originally Posted by cdekovic View Post
    The reason they had the billing snafu is because of their switch to provide Apple's iPhones. Apple required the switch to move up to their security standards. Needless to say the conversion didn't go well. But I gotta tell you, it would take a bancruptcy for me to switch from US Cellular. Verizon is a racket IMO.

    husband hasn't said anything about it being due to Apple........the billing system change has been a long time in coming and was implemented before neither the system provider nor US Cellular were ready. Which all the people working in the system (including my husband) could see months ahead of time, but unfortunately, they were not high up enough to force the conversion to be put on hold.

    Cue the last eight months of 70+ hour weeks


    new signature ideas needed; inquire within

  10. #10
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    Re: Fed up with US Cellular!!

    Does US Cellular have pagers? Serious question. At this point in time I can't reveal why this is important.


    Rhoads out!

  11. #11
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    Re: Fed up with US Cellular!!

    Quote Originally Posted by cowgirl836 View Post
    husband hasn't said anything about it being due to Apple........the billing system change has been a long time in coming and was implemented before neither the system provider nor US Cellular were ready. Which all the people working in the system (including my husband) could see months ahead of time, but unfortunately, they were not high up enough to force the conversion to be put on hold.

    Cue the last eight months of 70+ hour weeks
    Having worked in health care IT previously, I was extremely surprised USCC didn't have a back-up/back out plan if the upgrade didn't work. To have a major system go down like that for that period of time is really not acceptable...but we've stayed so far.

    They changed our bill due date, too, ftom the day after a payday to a day before a payday. *blech*



  12. #12
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    Re: Fed up with US Cellular!!

    Quote Originally Posted by SaraV View Post
    Having worked in health care IT previously, I was extremely surprised USCC didn't have a back-up/back out plan if the upgrade didn't work. To have a major system go down like that for that period of time is really not acceptable...but we've stayed so far.

    They changed our bill due date, too, ftom the day after a payday to a day before a payday. *blech*
    from what i know, the company building the system was on the hook for anything that went wrong and it was somewhat of a game of chicken between them and uscc ( who would be in trouble for not implementing by the deadline). well more things went wrong than the higher ups expected and the company responisble for fixing it hasnt been so great at that. again, not anything husband's group didnt see coming.


    new signature ideas needed; inquire within

  13. #13
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    Re: Fed up with US Cellular!!

    Well the only one I would switch to is Sprint, Verizon sucks in my area. My best friend has Sprint and she said she loves it. Price wise they are about they same. I'm on there website now but while filling out information when buying a phone, the website freezes up when trying to enter a username.


    You probably think I'm at a disadvantage, I promise you I'm not

  14. #14
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    Re: Fed up with US Cellular!!

    The biggest problem I have had with US Cell is the phones. They really try to force you into a data plan, and they only have a couple really junkie phones that don't required a data plan. Also, if your phone dies before your rewards period you are stuck paying $200 for a piece of crap phone and $35 to activate it. Make sure you keep your old phone!

    They do have good coverage, and that is about it. Their customer service is at the Mediacom level.



  15. #15
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    Re: Fed up with US Cellular!!

    Quote Originally Posted by baller21 View Post
    I have Straight Talk. It's only 3G but $45 mo. for unlimited talk\text\data.
    if you go w/ the newer at&t sim cards instead of t-mobile's you can get LTE



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