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  1. #1
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    ruxCYtable's Avatar
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    Anyone have issues with cyclones.tv account?

    I logged in today and it says I haven't purchased any packages and therefore don't have access to live or on demand events. On the very same page it says I renewed my subscription on 7/29/13. WTF?



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    Re: Anyone have issues with cyclones.tv account?

    I got an email today saying that the package I previously bought would auto renew so they were refunding me some money because I had bought the discounted package on the 31st of July. The auto renewed package was a couple of bucks cheaper. It was a good thing I did anyway since my credit card had expired and it wouldn't have automatically renewed.

    No, I haven't had access issues.


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  3. #3
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    Re: Anyone have issues with cyclones.tv account?

    The whole system sucks. The video is the worst, when the stream is slower, you can't just pause it unless the video is playing, otherwise the whole damn thing restarts. Annoying.



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    Re: Anyone have issues with cyclones.tv account?

    Quote Originally Posted by ruxCYtable View Post
    I logged in today and it says I haven't purchased any packages and therefore don't have access to live or on demand events. On the very same page it says I renewed my subscription on 7/29/13. WTF?
    That happened to me and what I found out is that when I "renewed" I had actually resubscribed using a different email address from my original subscription. So when I logged in using email from old subscription, it said I had bought no packages. DUH! I called them to figure out problem. They were very helpful.



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    Re: Anyone have issues with cyclones.tv account?

    Quote Originally Posted by ruxCYtable View Post
    I logged in today and it says I haven't purchased any packages and therefore don't have access to live or on demand events. On the very same page it says I renewed my subscription on 7/29/13. WTF?
    This consistently happened to me last year. Very frustrating. Every time I would be in a hurry to watch something or log in and I would get that message. Then I would call, of course I had to wait until Monday, thing it was fixed and it would happen again. So I didn't renew this year. They need to get some bugs out before they lose too many customers.



  6. #6
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    Re: Anyone have issues with cyclones.tv account?

    Quote Originally Posted by Bipolarcy View Post
    That happened to me and what I found out is that when I "renewed" I had actually resubscribed using a different email address from my original subscription. So when I logged in using email from old subscription, it said I had bought no packages. DUH! I called them to figure out problem. They were very helpful.
    My email address has changed since last year but I logged in with my new account. I emailed them and they fixed it in about 5 minutes so I guess I'm good to go now.



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